Manager - Order Management Systems

Welcome to Costco Wholesale, where we believe in providing our members with exceptional value and high-quality products. We are currently seeking a highly skilled and organized Manager for our Order Management Systems team. As a Manager, you will play a critical role in the success of our business by overseeing the design, implementation, and maintenance of our order management systems. We are looking for a talented individual who is passionate about process improvement, customer satisfaction, and team development. If you have a strong background in order management systems and a proven track record of leadership, we encourage you to apply for this exciting opportunity at Costco Wholesale.

1. Oversee the design, implementation, and maintenance of our order management systems to ensure efficient and accurate processing of member orders.
2. Develop and maintain a deep understanding of our order management systems and processes, and identify areas for improvement.
3. Collaborate with cross-functional teams to gather requirements and design solutions that meet the needs of our members and business.
4. Manage a team of order management specialists, providing guidance, coaching, and development opportunities to ensure high-quality work and continuous improvement.
5. Monitor system performance and troubleshoot issues as they arise, ensuring minimal disruption to member orders.
6. Develop and maintain standard operating procedures for order management processes, and ensure team adherence to these procedures.
7. Act as a liaison between the order management team and other departments, communicating updates and changes to processes and systems.
8. Analyze data and metrics to identify trends, issues, and opportunities for improvement, and develop and implement action plans accordingly.
9. Ensure high levels of customer satisfaction by regularly reviewing and improving processes to meet member needs and expectations.
10. Stay up-to-date with industry trends and advancements in order management systems and technology, and make recommendations for implementation as appropriate.
11. Manage and allocate resources effectively to meet business needs and deadlines.
12. Communicate and collaborate with upper management to provide updates on team performance, project status, and any potential risks or issues.
13. Foster a positive and productive work environment, promoting teamwork, open communication, and a continuous learning culture.

According to JobzMall, the average salary range for a Manager - Order Management Systems in Issaquah, WA, USA is between $78,000 and $130,000 per year. This can vary based on factors such as experience, company size, and industry.

Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.