ITSM Analyst

Executes proactive problem management analysis to identify and minimize future problems. Monitors Incidents and Problem records to identify impacted system and application outages that require follow-up analysis. Responsible for extracting data from a variety of sources, providing analysis and trending. Manages active problems ensuring they are kept up to date with clear concise information. Secures and assigns required resources to perform problem management activities. Owns and coordinates actions of assigned problems. Engages with appropriate technical and business teams within the organization to assist in the resolution of problem records. Liaises with key stakeholders to keep them informed of progress. Chairs problem management and RCA meetings to review outstanding problems and resolutions. Manages appropriate escalations where operational level agreement breaches occur.

According to JobzMall, the average salary range for a ITSM Analyst in Building 1, 999 Lake Dr, Issaquah, WA 98027, USA is between $49,711 - $94,400 per year. This salary range is based on the current market data, taking into consideration the cost of living in the area and the experience level of the analyst.

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