Functional Analyst - SeviceNow

Uses expertise and best practices to define, document, monitor, and analyze IT processes within the ServiceNow platform. Provides evaluations and testing, operational, post deployment, and lifecycle support of the solutions delivered via the platform. Defines and maps out plans around operational IT services and processes. Facilitates and develops Key Performance Indicators (KPI’s) related to the IT processes. Collaborates with Solution Architect, delivery, and operational teams to gather and clarify business process concerns and requirements. Analyzes and prepares complex cross-functional business requirements and process flows, performs gap analysis between as-is and to-be processes, and makes recommendations on areas for continual process improvement. Assists Product Owners with defining epics and stories to be delivered within the Agile framework. Ensures adherence to standardized QE policies, processes, and documentation standards.

According to JobzMall, the average salary range for a Functional Analyst - SeviceNow in Building 1, 999 Lake Dr, Issaquah, WA 98027, USA is around $77,000 - $103,000 per year. The range may vary depending on the experience of the analyst, the company they are working for and the specific duties they are performing.

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