Ecommerce Returns Logistics Clerk
Are you a highly organized and detail-oriented individual with a passion for ecommerce and customer service? Do you thrive in a fast-paced environment and enjoy problem-solving? If so, we have the perfect opportunity for you! Costco Wholesale is seeking a dedicated Ecommerce Returns Logistics Clerk to join our team. In this role, you will be responsible for managing the return process for our online orders, ensuring that our customers receive excellent service and timely refunds. To excel in this position, you must have exceptional communication skills, a strong sense of urgency, and the ability to work collaboratively with a team. If you are ready to take on a new challenge and contribute to the success of a leading retail company, we encourage you to apply for this role today.
- Manage the return process for online orders in a timely and efficient manner.
- Ensure that all customer returns are processed accurately and according to company policies.
- Communicate with customers regarding their return requests and provide excellent customer service.
- Collaborate with the ecommerce team to resolve any issues or discrepancies with returns.
- Maintain accurate records of return transactions and update inventory accordingly.
- Work closely with the warehouse team to coordinate the physical handling of returned products.
- Troubleshoot any problems that may arise during the return process.
- Keep up-to-date with company policies and procedures related to returns and make recommendations for improvements.
- Maintain a clean and organized work environment.
- Contribute to a positive and collaborative team culture.
- Meet deadlines and prioritize tasks effectively in a fast-paced environment.
- Follow safety protocols and maintain a safe working environment.
- Provide support and assistance to other team members when needed.
- Continuously strive to improve processes and increase efficiency.
- Keep confidential information secure and adhere to data protection policies.
Proficient Knowledge Of Ecommerce And Fulfillment Processes: The Ideal Candidate Should Have A Strong Understanding Of Ecommerce Operations, Including Order Fulfillment, Shipping, And Returns Processes.
Experience With Logistics And Inventory Management Systems: Costco Wholesale Utilizes Advanced Logistics And Inventory Management Systems To Track And Process Returns. The Candidate Should Have Prior Experience Working With Similar Systems.
Attention To Detail And Accuracy: As A Returns Logistics Clerk, The Candidate Will Be Responsible For Accurately Processing And Tracking Returns. They Should Possess Strong Attention To Detail And A High Level Of Accuracy In Their Work.
Excellent Communication And Customer Service Skills: The Candidate Will Be Required To Communicate With Customers And Internal Teams Regarding Return Orders And Inquiries. Strong Verbal And Written Communication Skills Are Essential For This Role.
Ability To Work In A Fast-Paced Environment: Costco Wholesale Is A Large And Fast-Paced Organization, And The Returns Logistics Clerk Will Need To Be Able To Work Efficiently And Effectively In Such An Environment. The Candidate Should Be Able To Handle Multiple Tasks And Prioritize Their Workload Accordingly.
Data Entry
Inventory Management
Time Management
Product knowledge
Attention to detail
Organizational Skills
customer service
Quality Control
Order Processing
Problem-Solving
shipping and receiving
Communication
Conflict Resolution
Leadership
Time management
Teamwork
collaboration
Active Listening
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Ecommerce Returns Logistics Clerk in Bellevue, WA, USA is between $40,000 to $50,000 per year. However, this can vary depending on the specific company, job responsibilities, experience level, and other factors. It is important to research and negotiate salary based on these factors to ensure fair compensation.
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Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.
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