Costco Wholesale

Ecommerce Returns Logistics Clerk

Costco Wholesale

Portland, OR, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you looking for an opportunity to join a leading retail company and be a part of a dynamic team? Look no further! Costco Wholesale is seeking an Ecommerce Returns Logistics Clerk to join our team. As an Ecommerce Returns Logistics Clerk, you will play a crucial role in ensuring timely and accurate processing of returns, while providing exceptional customer service. We are looking for an organized and detail-oriented individual with a strong understanding of ecommerce operations and logistics processes. If you are someone who thrives in a fast-paced environment and enjoys solving complex problems, we want to hear from you! Keep reading for more information about this exciting opportunity.

  1. Process ecommerce returns in a timely and accurate manner.
  2. Provide exceptional customer service to ensure a positive shopping experience for our online customers.
  3. Maintain a thorough understanding of ecommerce operations and logistics processes.
  4. Coordinate with various departments to resolve any issues related to returns.
  5. Communicate with customers to provide updates on return status and resolve any concerns.
  6. Organize and track incoming and outgoing returns to ensure proper handling and processing.
  7. Identify and report any trends or issues related to returns to help improve overall operations.
  8. Work closely with the warehouse team to ensure efficient and accurate inventory management.
  9. Collaborate with the ecommerce team to ensure an optimal online shopping experience for our customers.
  10. Maintain accurate records and documentation of all return transactions.
  11. Keep up-to-date with industry trends and best practices to continuously improve the returns process.
  12. Follow all safety and security protocols to protect company assets and maintain a safe work environment.
  13. Assist with other ecommerce and logistics tasks as needed.
  14. Adhere to company policies and procedures at all times.
  15. Continuously strive to meet and exceed performance metrics and goals.
Where is this job?
This job is located at Portland, OR, USA
Job Qualifications
  • Experience In Ecommerce Returns Processing: Candidates For This Role Should Have Previous Experience In Processing And Managing Returns For Online Orders.

  • Knowledge Of Warehouse Operations: A Strong Understanding Of Warehouse Operations And Logistics, Including Inventory Management And Fulfillment Processes, Is Essential For This Position.

  • Attention To Detail: The Ability To Accurately And Efficiently Process And Track A High Volume Of Returns Is Crucial For Success In This Role. Candidates Should Possess Excellent Attention To Detail And Strong Organizational Skills.

  • Customer Service Skills: A Key Aspect Of This Role Is Working With Customers To Resolve Return Issues And Provide A Positive Shopping Experience. Candidates Should Have Strong Customer Service Skills And Be Able To Handle Difficult Situations With Professionalism.

  • Proficiency In Technology: As Ecommerce Returns Are Often Processed Through Various Software And Systems, Candidates For This Role Should Have A Strong Understanding Of Technology And Be Able To Learn New Programs Quickly. Experience With Inventory Management Software, Such As Sap Or Oracle, Is A Plus.

Required Skills
  • Data Entry

  • Inventory Management

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Problem Solving

  • Organizational Skills

  • customer service

  • Quality Control

  • Order Processing

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Organization

  • Teamwork

  • collaboration

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Ecommerce Returns Logistics Clerk in Portland, OR, USA is $32,000 - $45,000 per year. However, this may vary depending on the specific company and job responsibilities. Some factors that may affect the salary range include experience, education, and performance. It is important to research the specific company and job requirements to get a more accurate estimate of the salary range for this position.

Additional Information
Costco Wholesale is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 26th, 2024
Apply BeforeSeptember 18th, 2025
This job posting is from a verified source. 
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About Costco Wholesale

Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.

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