Ecommerce Order Processing Support Clerk
Are you looking for a dynamic and fast-paced role in the world of ecommerce? Look no further than Costco Wholesale! As our Ecommerce Order Processing Support Clerk, you will be an integral part of our online retail team, ensuring that our customers receive their orders accurately and efficiently. We are seeking a detail-oriented and customer-focused individual to join our team. If you have a passion for providing exceptional service and thrive in a collaborative work environment, then we want to hear from you!
- Accurately process and fulfill online orders in a timely manner.
- Review and verify customer information and order details for accuracy.
- Communicate with customers to resolve any order issues or discrepancies.
- Collaborate with other team members to ensure smooth and efficient order processing.
- Maintain a high level of customer service by promptly responding to inquiries and providing helpful and friendly assistance.
- Monitor and track order status to ensure timely delivery to customers.
- Update and maintain accurate records of order processing and customer interactions.
- Identify and report any issues or trends in order processing to management.
- Assist in inventory management and restocking of products to ensure availability for online orders.
- Adhere to all company policies and procedures, including security protocols and privacy regulations.
- Continuously seek ways to improve order processing efficiency and customer satisfaction.
- Attend training and development sessions to stay updated on new products, processes, and technologies.
- Work collaboratively with other departments, such as shipping and customer service, to resolve any order-related issues.
- Assist with other ecommerce tasks and projects as needed.
Proficient In Order Processing Software: The Ecommerce Order Processing Support Clerk Should Have Experience Using Various Software Programs To Process And Fulfill Online Orders Accurately And Efficiently.
Strong Attention To Detail: This Role Requires A High Level Of Accuracy In Processing Orders And Maintaining Inventory Levels, So The Candidate Should Have Excellent Attention To Detail To Avoid Errors.
Customer Service Skills: As A Support Clerk, The Candidate Will Interact With Customers To Resolve Any Issues Related To Their Orders. Therefore, Strong Communication And Customer Service Skills Are Essential.
Time Management Skills: The Candidate Should Be Able To Prioritize Tasks And Manage Their Time Effectively To Meet Tight Deadlines And Handle A High Volume Of Orders.
Ability To Work In A Team: The Ecommerce Order Processing Support Clerk Will Collaborate With Other Team Members, Such As Warehouse Staff And Customer Service Representatives, To Fulfill Orders. The Candidate Should Have The Ability To Work Well In A Team Environment.
Data Entry
Inventory Management
Communication
Time Management
Product knowledge
Multitasking
Attention to detail
Organizational Skills
customer service
Order Processing
Problem-Solving
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Ecommerce Order Processing Support Clerk in Durham, NC, USA is $30,000 - $40,000 per year. This can vary depending on the specific company, experience level, and other factors. Some entry-level positions may start at a lower salary range, while more experienced professionals may earn a higher salary.
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Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.
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