Costco Travel - Reservation Agent
Are you passionate about travel and providing exceptional customer service? Look no further! Costco Travel is seeking a highly motivated and enthusiastic Reservation Agent to join our team at Costco Wholesale. As a Reservation Agent, you will have the opportunity to assist our members in planning their dream vacations while promoting the unbeatable value and quality of Costco Travel. This is an exciting opportunity for individuals who thrive in a fast-paced environment and have a genuine desire to make our members' travel experiences unforgettable. If you have a positive attitude, excellent communication skills, and a strong attention to detail, we want to hear from you!
- Assist members in planning their travel itineraries and making reservations for flights, hotels, car rentals, and vacation packages.
- Maintain a thorough knowledge of Costco Travel's offerings and promotions to effectively promote and upsell to members.
- Provide exceptional customer service by actively listening to members' needs and finding solutions to meet their travel preferences.
- Demonstrate a strong understanding of travel policies, procedures, and industry regulations to ensure compliance and member satisfaction.
- Collaborate with other team members to efficiently handle high call volumes and provide a seamless customer experience.
- Accurately process payments and handle confidential member information with discretion.
- Continuously seek opportunities to improve and streamline the reservation process for both members and the company.
- Stay up to date on industry trends and incorporate them into the reservation process to enhance member experiences.
- Maintain a positive and professional attitude at all times, creating a welcoming and enjoyable experience for members.
- Adhere to company policies and procedures to ensure consistency and quality of service.
- Assist with resolving any member concerns or issues in a timely and professional manner.
- Contribute to a positive and collaborative team environment by supporting and assisting coworkers when needed.
- Meet and exceed performance metrics, including call handle time, customer satisfaction ratings, and sales goals.
- Attend training sessions and meetings to continuously develop and improve reservation skills and knowledge.
- Adhere to schedules and attendance policies to ensure consistent coverage for members.
Excellent Customer Service Skills: As A Reservation Agent At Costco Travel, You Will Be Responsible For Assisting Customers With Their Travel Plans. This Requires Strong Communication Skills, The Ability To Handle Customer Inquiries And Complaints, And A Friendly And Helpful Attitude.
Knowledge Of Travel Industry: A Good Understanding Of The Travel Industry, Including Airlines, Hotels, Car Rentals, And Vacation Packages Is Essential For This Role. You Should Be Familiar With Different Destinations, Travel Regulations, And Travel Insurance Policies.
Computer Proficiency: In Today's Digital Age, It Is Important For A Reservation Agent To Be Comfortable Using Various Computer Programs And Systems. Proficiency In Online Booking Systems, Microsoft Office, And Email Communication Is A Must For This Role.
Attention To Detail: As A Reservation Agent, You Will Be Responsible For Making Accurate Bookings And Ensuring All Customer Information Is Correct. Attention To Detail Is Crucial To Avoid Any Errors That Could Result In Customer Dissatisfaction Or Financial Losses For The Company.
Flexibility And Adaptability: The Travel Industry Is Fast-Paced And Ever-Changing, And As A Reservation Agent, You Will Need To Be Flexible And Adaptable To Handle Unexpected Situations. This May Include Schedule Changes, Last-Minute Cancellations, Or Dealing With Difficult Customers. The Ability To Remain Calm And Handle These Situations Professionally Is Important For This Role.
Communication
Sales
Time Management
Product knowledge
Attention to detail
Conflict Resolution
customer service
Computer proficiency
Teamwork
Organization
Problem-Solving
Multi-tasking
Communication
Conflict Resolution
Leadership
Time management
creativity
Organization
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Costco Travel - Reservation Agent in New Braunfels, TX, USA is $30,000-$40,000 per year. The actual salary may vary depending on experience, qualifications, and other factors.
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Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.
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