Costco Travel - Reservation Agent
Are you a customer service superstar with a passion for travel? Look no further! Costco Travel, a division of Costco Wholesale, is seeking a highly motivated and detail-oriented Reservation Agent to join our team. As a Reservation Agent, you will have the opportunity to provide exceptional service to Costco members by assisting them with their travel reservations. We are searching for individuals who are dedicated, team-oriented, and have excellent communication skills. If you are ready to be a part of a dynamic and fast-paced environment, we want to hear from you!
- Provide excellent customer service to Costco members by assisting with their travel reservations.
- Utilize strong communication skills to effectively interact with customers and address their needs.
- Demonstrate a strong attention to detail when inputting and managing reservation information.
- Maintain a positive and professional attitude in all interactions with customers and colleagues.
- Collaborate with team members to ensure efficient and accurate completion of reservations.
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
- Handle difficult or complex customer inquiries and resolve issues in a timely and effective manner.
- Maintain a high level of productivity while adhering to established processes and procedures.
- Continuously strive to meet and exceed performance metrics and goals set by the company.
- Show flexibility and adaptability in a fast-paced and constantly changing environment.
- Proactively identify opportunities to improve processes and provide feedback to management.
- Uphold the company's standards of integrity, ethics, and professionalism at all times.
- Maintain confidentiality and protect customer information in compliance with company policies.
- Attend training and development programs to enhance skills and knowledge.
- Contribute to a positive and collaborative team environment.
Customer Service Skills: As A Reservation Agent, You Will Be Interacting With Customers On A Daily Basis. Strong Customer Service Skills, Such As Effective Communication And Problem-Solving Abilities, Are Essential For Success In This Role.
Knowledge Of Travel Industry: Costco Travel Offers A Wide Range Of Travel Services, Including Flights, Hotels, Car Rentals, And Vacation Packages. A Good Understanding Of The Travel Industry, Including Booking Procedures And Popular Destinations, Is Necessary To Assist Customers Efficiently.
Attention To Detail: Making Travel Reservations Requires Attention To Detail To Ensure Accuracy In Booking Flights, Accommodations, And Other Travel Arrangements. A Keen Eye For Detail And The Ability To Multi-Task Are Crucial In This Role.
Computer Proficiency: As A Reservation Agent, You Will Be Using Computer Systems And Software To Book Travel Arrangements. Proficiency In Using These Tools Is Necessary To Navigate Through The Various Reservation Systems And Provide Efficient Service To Customers.
Flexibility And Adaptability: The Travel Industry Can Be Fast-Paced And May Require You To Handle Unexpected Situations, Such As Flight Cancellations Or Changes In Travel Plans. Being Flexible And Adaptable To Changing Circumstances Is Important In Providing Excellent Customer Service And Ensuring A Smooth Booking Experience For Customers.
Communication
Sales
Time Management
Product knowledge
Multitasking
Attention to detail
customer service
Computer proficiency
Teamwork
Organization
Problem-Solving
Reservation Software
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Costco Travel - Reservation Agent in Peoria, IL, USA is $27,000 - $41,000 per year. This may vary depending on experience, qualifications, and job responsibilities.
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Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.
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