Costco Travel - Reservation Agent

Are you a travel enthusiast with a passion for helping others plan their dream vacations? Look no further! Costco Wholesale is seeking a dedicated and customer-focused Reservation Agent to join our growing team at Costco Travel. As a Reservation Agent, you will have the opportunity to assist our members in booking their ideal travel experiences and creating unforgettable memories. If you have a strong attention to detail, excellent communication skills, and a desire to provide exceptional service, we want to hear from you! Join us in providing our members with the ultimate travel experience.

1. Assist members with booking their travel arrangements, including flights, accommodations, and activities.
2. Provide exceptional customer service to ensure a positive and memorable experience for members.
3. Utilize strong attention to detail to accurately input and process reservation information.
4. Stay up-to-date on current travel trends, destinations, and promotions to effectively assist members in planning their dream vacations.
5. Communicate effectively with members via phone, email, and online chat to answer questions, provide recommendations, and resolve any issues.
6. Collaborate with other team members to ensure all member needs are met and exceeded.
7. Maintain a thorough understanding of Costco Travel’s policies and procedures to ensure compliance.
8. Act as a brand ambassador for Costco Wholesale, promoting the company’s values and mission.
9. Continuously strive to meet and exceed sales goals and targets.
10. Handle and resolve member complaints or concerns in a timely and professional manner.
11. Maintain accurate and organized records of member interactions and reservations.
12. Assist with administrative tasks such as filing, data entry, and reporting.
13. Attend training and development sessions to enhance knowledge and skills.
14. Stay informed of industry changes and updates to provide the most up-to-date information to members.
15. Uphold confidentiality and protect sensitive member information.
16. Collaborate with travel suppliers and vendors to negotiate the best rates and deals for members.
17. Follow up with members after their trip to ensure satisfaction and gather feedback for improvement.
18. Maintain a positive and professional attitude at all times.
19. Adhere to and promote company policies and procedures.
20. Continuously seek opportunities to improve and enhance the reservation process and overall member experience.

According to JobzMall, the average salary range for a Costco Travel - Reservation Agent in Durham, NC, USA is $32,000 - $47,000 per year. This may vary depending on the level of experience, education, and other factors.

Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.