Costco Travel - Reservation Agent
Are you passionate about travel and providing exceptional customer service? Look no further, Costco Travel is seeking a Reservation Agent to join our team at Costco Wholesale. As a Reservation Agent, you will have the opportunity to assist our valued members in planning their dream vacations. We are looking for individuals who possess excellent communication skills, attention to detail, and a strong understanding of the travel industry. If you thrive in a fast-paced and dynamic environment and have a genuine desire to help others create unforgettable travel experiences, we want to hear from you!
- Assist Costco members in planning their vacation by providing exceptional customer service.
- Possess a strong understanding of the travel industry to effectively assist members with their travel needs.
- Communicate with members via phone, email, and other communication channels to address their inquiries, concerns, and requests.
- Maintain a high level of professionalism and customer service while interacting with members.
- Utilize company systems and resources to accurately and efficiently make reservations and bookings for members.
- Stay updated on current travel trends, deals, and promotions to provide valuable recommendations and suggestions to members.
- Provide accurate and detailed information to members regarding travel destinations, accommodations, transportation, and activities.
- Handle and resolve any issues or complaints from members regarding their travel arrangements.
- Collaborate with other team members and departments to ensure a seamless and positive experience for members.
- Maintain accurate and organized records of member interactions, reservations, and bookings.
- Meet and exceed sales targets and goals set by the company.
- Continuously strive to improve customer service skills and knowledge of the travel industry.
- Represent Costco Travel in a positive and professional manner at all times.
- Adhere to company policies and procedures, as well as industry regulations and standards.
- Provide feedback and suggestions for improvement to the management team.
Excellent Customer Service Skills: As A Reservation Agent, You Will Be The First Point Of Contact For Customers, So Having Strong Communication And Problem-Solving Skills Is Essential.
Knowledge Of Travel Industry: A Solid Understanding Of The Travel Industry, Including Airline, Hotel, And Car Rental Reservations, Is Important For This Role. This Will Enable You To Provide Accurate And Helpful Information To Customers.
Attention To Detail: Making Reservations Requires Precision And Accuracy, So Having A Keen Eye For Detail Is Crucial To Ensure That All Bookings Are Correct And Complete.
Computer Proficiency: As A Reservation Agent, You Will Be Using Various Computer Systems And Online Booking Platforms To Make Reservations. Therefore, Having Strong Computer Skills And The Ability To Learn New Systems Quickly Is Necessary For This Position.
Team Player: Costco Wholesale Values A Collaborative Work Environment, And As A Reservation Agent, You Will Be Working Closely With Other Team Members To Assist Customers. Therefore, Being A Team Player And Having The Ability To Work Well With Others Is Important For This Role.
Communication
Sales
Time Management
Product knowledge
Multitasking
Attention to detail
Problem Solving
Negotiation
Conflict Resolution
customer service
Computer proficiency
Teamwork
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Costco Travel - Reservation Agent in Riverside, CA, USA is $38,000 - $45,000 per year. This can vary depending on experience, education, and other factors. Some employers may also offer additional benefits such as bonuses, commission, or travel discounts.
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Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.
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