Costco Travel - Reservation Agent
Welcome to the world of travel with Costco Wholesale! As a Reservation Agent at Costco Travel, you will have the opportunity to help our members plan their dream vacations at unbeatable prices. We are looking for a passionate and customer service-oriented individual to join our team and provide exceptional support to our members. If you have a love for travel, a keen eye for detail, and a desire to provide top-notch service, we want you on our team! Keep reading to learn more about this exciting opportunity.
- Assist members with booking travel reservations, including flights, hotels, rental cars, and vacation packages.
- Provide exceptional customer service by addressing members' inquiries, concerns, and feedback in a timely and professional manner.
- Utilize various booking systems and tools to ensure accuracy and efficiency in processing reservations.
- Maintain a thorough understanding of Costco Travel policies, procedures, and promotions to effectively communicate and assist members.
- Collaborate with other team members to resolve member issues and ensure a seamless booking experience.
- Continuously strive to improve and enhance the member experience by staying updated on industry trends, destinations, and travel products.
- Meet and exceed performance targets, including sales goals and customer satisfaction metrics.
- Adhere to all privacy and security protocols to protect members' personal and financial information.
- Provide support and assistance to members during their travels, including handling any necessary changes or cancellations.
- Participate in training and development opportunities to maintain a high level of knowledge and expertise in the travel industry.
Excellent Customer Service Skills: A Costco Travel - Reservation Agent Must Possess Excellent Communication And Interpersonal Skills To Effectively Assist Customers With Their Travel Plans And Provide Top-Notch Service.
Strong Knowledge Of Travel Industry: The Ideal Candidate Should Have A Strong Understanding Of The Travel Industry, Including Airline, Hotel, And Car Rental Reservations, As Well As Knowledge Of Popular Destinations And Travel Trends.
Attention To Detail: As A Reservation Agent, Attention To Detail Is Crucial In Accurately Booking And Managing Customer Reservations. This Includes Inputting Correct Travel Dates, Names, And Flight Information.
Ability To Work In A Fast-Paced Environment: Costco Travel - Reservation Agents Must Be Able To Work Efficiently And Multitask In A Fast-Paced Environment, Especially During Peak Travel Seasons.
Proficient In Reservation Systems: Candidates Should Have Experience Using Reservation Systems Such As Sabre, Apollo, Or Amadeus, As Well As Proficiency In Microsoft Office And Other Computer Applications. This Will Help Facilitate The Booking Process And Ensure Accuracy In Reservations.
Communication
Sales
Time Management
Product knowledge
Multitasking
Attention to detail
Conflict Resolution
customer service
Teamwork
Problem-Solving
Adaptability
Booking
Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Costco Travel - Reservation Agent in San Jose, CA, USA is $30,000-$40,000 per year. However, this can vary based on factors such as experience, qualifications, and job performance.
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Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.
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