Costco Travel - Reservation Agent
Welcome to the exciting world of Costco Travel! As a Reservation Agent at Costco Wholesale, you will have the opportunity to provide exceptional customer service and assist our valued members in planning their dream vacations. We are looking for enthusiastic and driven individuals who are passionate about travel and have a knack for problem-solving. If you thrive in a fast-paced environment and enjoy helping others create unforgettable experiences, then this is the perfect job for you. Join our team and be a part of making travel dreams come true for our members!
- Greet and welcome customers in a friendly and professional manner.
- Assist customers in planning and booking their vacations, including flights, hotels, rental cars, and activities.
- Provide exceptional customer service by listening to and understanding the needs and preferences of each customer.
- Use knowledge of travel industry and destinations to offer personalized recommendations and advice to customers.
- Handle customer inquiries and resolve any issues or concerns in a timely and satisfactory manner.
- Process reservations and payments accurately and efficiently.
- Maintain up-to-date knowledge of Costco Travel's products, promotions, and policies.
- Collaborate with team members and other departments to ensure a seamless and positive customer experience.
- Meet or exceed sales goals and targets set by the company.
- Continuously develop and improve customer service skills and knowledge of travel industry trends.
- Follow company procedures and guidelines for handling customer information and transactions.
- Represent Costco Wholesale in a professional and positive manner at all times.
- Provide feedback and suggestions for improving processes and services to enhance the customer experience.
- Adhere to company standards and regulations for health, safety, and security.
- Maintain a positive and enthusiastic attitude to promote a fun and productive work environment.
Strong Communication Skills: As A Reservation Agent, It Is Essential To Have Excellent Communication Skills To Effectively Interact With Customers And Address Their Travel Needs.
Customer Service Experience: Candidates Should Possess Prior Experience In A Customer Service Role, As This Job Involves Assisting Customers With Their Travel Arrangements And Providing Exceptional Service.
Knowledge Of Travel Industry: A Good Understanding Of The Travel Industry, Including Airline And Hotel Booking Procedures, Is Crucial For This Role. This Knowledge Will Help Agents Make Informed Recommendations To Customers.
Attention To Detail: Reservation Agents Must Be Detail-Oriented To Ensure All Customer Information Is Accurately Recorded And All Travel Arrangements Are Correctly Booked.
Multitasking Abilities: This Position Requires Agents To Handle Multiple Tasks Simultaneously, Such As Answering Phone Calls, Responding To Emails, And Making Booking Arrangements. Therefore, Strong Multitasking Skills Are Essential.
Communication
Sales
Time Management
Product knowledge
Multitasking
Attention to detail
Conflict Resolution
customer service
Computer proficiency
Teamwork
Problem-Solving
Reservation Booking
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Costco Travel - Reservation Agent in Los Angeles, CA, USA is $15 - $25 per hour. However, this can vary depending on factors such as experience, qualifications, and job performance.
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Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.
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