Costco Travel - Reservation Agent
Welcome to Costco Travel, the premier travel agency for members of Costco Wholesale. We are currently seeking a Reservation Agent to join our team and help our members plan their dream vacations. As a Reservation Agent, you will have the opportunity to provide exceptional customer service and help our members create unforgettable travel experiences. If you have a passion for travel, excellent communication skills, and a desire to work in a dynamic and fast-paced environment, we want to hear from you!
- Assist members in planning their vacations by providing accurate and detailed information on travel packages, destinations, and pricing.
- Provide exceptional customer service by responding promptly and professionally to member inquiries and concerns via phone, email, and chat.
- Utilize various reservation systems to book flights, hotels, car rentals, and other travel arrangements for members.
- Maintain a thorough understanding of Costco Travel's policies and procedures to ensure accurate and efficient booking processes.
- Collaborate with team members and other departments to resolve member issues and improve overall service.
- Keep up-to-date with current travel trends, destinations, and promotions to make personalized recommendations for members.
- Meet and exceed sales targets and goals set by management.
- Handle member payments and process refunds as needed.
- Maintain accurate and organized records of member interactions and reservations.
- Continuously strive to enhance the member experience by actively listening, anticipating needs, and going above and beyond to meet expectations.
Excellent Customer Service Skills: A Costco Travel Reservation Agent Must Possess Strong Communication And Interpersonal Skills To Provide Exceptional Service To Customers.
Knowledge Of Travel Industry: Candidates Should Have A Strong Understanding Of The Travel Industry, Including Airlines, Hotels, Car Rentals, And Vacation Packages.
Sales And Negotiation Skills: The Ability To Upsell And Negotiate Travel Deals Is Crucial For A Reservation Agent To Meet Sales Targets And Provide Customers With The Best Value For Their Money.
Attention To Detail: Accuracy Is Essential In Making Reservations And Managing Travel Itineraries, So Candidates Must Have A Keen Eye For Detail And Be Able To Multitask Effectively.
Computer Proficiency: As A Reservation Agent, Candidates Must Be Comfortable Using Various Computer Programs And Booking Systems To Make Reservations, Process Payments, And Manage Customer Information.
Communication
Sales
Time Management
Product knowledge
Attention to detail
Negotiation
Conflict Resolution
customer service
Computer proficiency
Organization
Problem-Solving
Multi-tasking
Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Empathy
Decision-making
According to JobzMall, the average salary range for a Costco Travel - Reservation Agent in Allentown, PA, USA is between $30,000 and $45,000 per year. This may vary depending on factors such as experience, qualifications, and job performance.
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Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.
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