Costco Travel - Reservation Agent
Are you a travel enthusiast looking for a rewarding and exciting career opportunity? Look no further than Costco Travel, a subsidiary of Costco Wholesale, one of the world's largest retailers. We are currently seeking a highly motivated and customer-focused Reservation Agent to join our team and assist our valued Costco members in planning their dream vacations. This role requires strong attention to detail, excellent communication skills, and a passion for providing exceptional service. If you thrive in a fast-paced and dynamic environment, then we want to hear from you!
- Assist Costco members in planning their vacations by providing information on various travel destinations, packages, and deals.
- Maintain a high level of customer service and ensure all inquiries and concerns are addressed promptly and accurately.
- Use effective communication skills to build rapport with customers and provide personalized recommendations based on their travel preferences and budget.
- Utilize company software and systems to book flights, accommodations, and activities for customers.
- Collaborate with other team members to ensure smooth and efficient operations, including coordinating with suppliers and vendors.
- Stay up-to-date on industry trends, travel regulations, and company policies to provide accurate and relevant information to customers.
- Assist in resolving any customer complaints or issues in a timely and professional manner.
- Adhere to company standards and procedures to ensure the highest level of service and maintain customer satisfaction.
- Meet or exceed individual and team goals for sales, customer satisfaction, and productivity.
- Contribute to a positive and supportive team environment, promoting teamwork and collaboration.
Excellent Customer Service Skills: A Successful Reservation Agent At Costco Travel Must Possess Strong Communication And Interpersonal Skills To Effectively Assist Customers With Their Travel Needs.
Knowledge Of Travel Industry: Candidates Should Have A Solid Understanding Of The Travel Industry, Including Airline And Hotel Booking Procedures, As Well As Familiarity With Popular Tourist Destinations.
Attention To Detail: As A Reservation Agent, It Is Crucial To Pay Close Attention To Details To Ensure Accuracy In Booking Travel Arrangements For Customers.
Multitasking Abilities: The Ability To Handle Multiple Tasks At Once, Such As Managing Phone Calls While Booking Reservations, Is Important For A Fast-Paced Environment Like Costco Travel.
Sales Experience: While Not Required, Having Previous Experience In Sales Can Be Beneficial For A Reservation Agent At Costco Travel, As They May Be Responsible For Promoting And Selling Additional Travel Packages To Customers.
Communication
Sales
Time Management
Product knowledge
Multitasking
Attention to detail
Conflict Resolution
customer service
Teamwork
Computer skills
Organization
Problem-Solving
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Costco Travel - Reservation Agent in Annapolis Junction, MD, USA is $35,000-$42,000 per year. This may vary depending on factors such as experience, education, and job performance.
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Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.
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