Conduent

Technical Customer Service Specialist

Conduent
Remote
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you passionate about helping customers and solving technical issues? Do you thrive in a fast-paced environment and enjoy working with cutting-edge technology? If so, we have an exciting opportunity for you to join our team as a Technical Customer Service Specialist at Conduent. As a specialist, you will be the first point of contact for our customers, providing exceptional technical support and troubleshooting services. Your strong communication skills, technical knowledge, and customer-centric approach will make you a valuable asset to our team. Join us and be a part of a dynamic and innovative company that values your dedication to providing top-notch customer service.

  1. Provide exceptional technical support and troubleshooting services to customers.
  2. Act as the first point of contact for customers, addressing their inquiries and concerns promptly and effectively.
  3. Demonstrate strong communication skills to clearly and concisely explain technical concepts and solutions to customers.
  4. Utilize technical knowledge and expertise to quickly identify and resolve technical issues.
  5. Utilize a customer-centric approach to ensure a positive and satisfactory experience for each customer.
  6. Work in a fast-paced environment, multitasking and prioritizing tasks to meet customer needs.
  7. Stay up-to-date with cutting-edge technology and continuously enhance technical knowledge to better support customers.
  8. Collaborate with team members and other departments to resolve complex technical issues.
  9. Document customer interactions and resolutions accurately and thoroughly.
  10. Proactively identify and escalate potential customer issues to appropriate channels for resolution.
  11. Follow company policies and procedures to ensure excellent customer service and compliance.
  12. Participate in training and development opportunities to enhance technical and customer service skills.
  13. Maintain a positive and professional demeanor in all interactions with customers and team members.
  14. Contribute to a positive and collaborative team environment.
  15. Represent the company with integrity and professionalism at all times.
Where is this job?
This job opening is listed as 100% remote
Job Qualifications

  • Strong Technical Knowledge: A Technical Customer Service Specialist At Conduent Should Have A Thorough Understanding Of Various Technical Systems And Tools, Such As Software Applications, Databases, And Hardware Components.

  • Excellent Problem-Solving Skills: This Role Requires The Ability To Troubleshoot And Resolve Complex Technical Issues Quickly And Efficiently. The Ideal Candidate Should Possess Strong Analytical Skills And Be Able To Think Critically To Find Solutions To Customer Problems.

  • Customer Service Experience: A Technical Customer Service Specialist Should Have Previous Experience In A Customer Service Role, Preferably In A Technical Support Or It Helpdesk Environment. This Will Enable Them To Handle Customer Inquiries And Complaints Effectively And Provide A Positive Customer Experience.

  • Communication Skills: Strong Communication Skills, Both Written And Verbal, Are Essential For This Role. The Candidate Should Be Able To Explain Technical Concepts In Simple Terms And Effectively Communicate With Customers From Diverse Backgrounds.

  • Time Management And Multitasking Abilities: Conduent Is A Fast-Paced Environment, And The Technical Customer Service Specialist Needs To Manage Multiple Tasks Simultaneously. The Candidate Should Be Able To Prioritize Tasks, Manage Their Time Efficiently, And Maintain A High Level Of Productivity.

Required Skills

  • Troubleshooting

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • customer service

  • Active listening

  • Patience

  • Problem-Solving

  • Adaptability

  • Technical Knowledge

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Technical Customer Service Specialist is between $40,000 to $60,000 per year. The salary may vary depending on factors such as location, experience, and the specific company. Some technical customer service specialists may also receive additional benefits such as bonuses, commissions, and health insurance.

Additional Information
Conduent is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMay 16th, 2024
Apply BeforeNovember 16th, 2025
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About Conduent

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them.

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