Are you a tech-savvy problem solver with a passion for providing exceptional customer service? If so, Conduent is seeking a highly motivated individual like you to join our team as a Technical Customer Service Advisor. As a leading global business services provider, we are dedicated to delivering innovative solutions and outstanding support to our clients. In this role, you will have the opportunity to utilize your technical expertise and customer service skills to assist customers with technical issues and inquiries. If you are a proactive, detail-oriented individual with excellent communication skills and a desire to continuously learn and grow, we encourage you to apply for this exciting opportunity!
- Provide exceptional customer service to clients by promptly addressing technical issues and inquiries.
- Utilize technical knowledge and problem-solving skills to troubleshoot and resolve customer issues.
- Maintain a customer-centric approach and ensure all interactions are professional and courteous.
- Continuously learn and stay updated on the latest technical advancements and products offered by the company.
- Collaborate with team members to identify and implement solutions for recurring technical issues.
- Document and track customer interactions and resolutions in a timely and accurate manner.
- Proactively identify opportunities to improve the customer experience and provide feedback to the team.
- Adhere to company policies and procedures while handling customer inquiries and escalations.
- Maintain a positive and professional attitude, even in challenging situations.
- Prioritize and manage multiple tasks efficiently to meet individual and team targets.
- Communicate effectively with customers and team members through various channels, such as phone, email, and chat.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Participate in training and development programs to enhance technical and customer service skills.
- Adhere to strict confidentiality and security protocols to protect customer data.
- Collaborate with other departments to provide exceptional customer service and improve overall customer satisfaction.
Strong Technical Knowledge: The Ideal Candidate Should Have A Thorough Understanding Of Various Technical Concepts And Be Able To Troubleshoot And Resolve Technical Issues Efficiently.
Excellent Communication Skills: As A Customer Service Advisor, Clear And Effective Communication Is Crucial. The Candidate Should Be Able To Communicate Technical Information To Non-Technical Customers In A Simple And Understandable Manner.
Customer Service Experience: Prior Experience In A Customer Service Role, Preferably In A Technical Support Or It Help Desk Environment, Is An Essential Qualification For This Job.
Problem-Solving Skills: The Candidate Should Possess Critical Thinking And Problem-Solving Abilities To Address And Resolve Complex Technical Issues Faced By Customers.
Time Management And Multitasking Abilities: This Role Requires The Candidate To Handle Multiple Customer Inquiries Simultaneously While Maintaining A High Level Of Accuracy And Efficiency. The Ability To Manage Time Effectively And Prioritize Tasks Is Crucial For Success In This Position.
Troubleshooting
Communication
Time Management
Multitasking
Attention to detail
customer service
Empathy
Patience
Problem-Solving
Adaptability
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Technical Customer Service Advisor is between $35,000 and $50,000 per year. This may vary depending on the specific industry, company, and location. Some companies may offer additional benefits such as bonuses, commission, and healthcare benefits.
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Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them.
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