Senior Manager, Service Delivery

As a Senior Manager of Service Delivery at Conduent, you will be responsible for leading a team of service delivery professionals to ensure the successful delivery of our products and services to our clients. You will be responsible for managing the day-to-day operations, as well as the strategic direction of the service delivery team.We are looking for an experienced leader who is eager to take on a challenging role. The ideal candidate will have a proven track record of successful service delivery, excellent organizational and communication skills, and a strong commitment to customer satisfaction. We also require a minimum of 10 years of experience in management, service delivery, and/or customer service.At Conduent, we value collaboration and innovation, and we seek out creative thinkers who can bring fresh ideas and energy to the team. If you are looking for an opportunity to make an impact and be part of a dynamic and fast-paced organization, then this is the role for you.

Responsibilities:

1. Lead, motivate, and manage a team of service delivery professionals to ensure the successful delivery of products and services to clients.
2. Develop and implement strategic plans for service delivery, ensuring customer satisfaction.
3. Manage day-to-day operations of the service delivery team.
4. Ensure that all service delivery processes are documented and followed.
5. Monitor and review team performance to ensure goals are achieved.
6. Foster a culture of collaboration and innovation.
7. Develop and maintain relationships with customers and other stakeholders.
8. Analyze data and feedback to identify areas of improvement.
9. Develop and maintain service delivery standards and procedures.
10. Monitor and report on service delivery KPIs.

According to JobzMall, the average salary range for a Senior Manager, Service Delivery is between $90,000 and $125,000 per year. This range may vary depending on the experience of the individual and the company they work for.

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them.