Conduent

Remote Technical Customer Service Specialist

Conduent
United States
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you a customer service expert with a passion for technology? Conduent is seeking a Remote Technical Customer Service Specialist to join our dynamic team. As a specialist, you will have the opportunity to provide exceptional technical support to our clients, ensuring their satisfaction and success. If you have excellent communication skills, a strong technical background, and a desire to help others, we want to hear from you. Join us and become a part of our innovative and collaborative environment where your skills and expertise will be valued and rewarded.

  1. Provide exceptional technical support to clients through various communication channels, such as phone, email, and chat.
  2. Troubleshoot and resolve technical issues for clients in a timely and efficient manner.
  3. Utilize strong problem-solving skills to identify and resolve technical issues.
  4. Communicate technical information in a clear and concise manner to non-technical clients.
  5. Document all customer interactions and resolutions accurately and thoroughly.
  6. Collaborate with team members and other departments to resolve complex technical issues.
  7. Stay up-to-date with company products and services, as well as industry trends and advancements in technology.
  8. Proactively identify and escalate any recurring technical issues to the appropriate team for resolution.
  9. Provide excellent customer service by empathizing with clients and ensuring their satisfaction and success.
  10. Adhere to company policies and procedures, and maintain a high level of professionalism at all times.
  11. Continuously seek opportunities to improve and streamline technical support processes.
  12. Participate in training and development programs to enhance technical skills and knowledge.
  13. Maintain a positive and collaborative working relationship with team members and other departments.
  14. Meet and exceed performance metrics and goals set by the company.
  15. Uphold company values and represent the brand in a positive manner at all times.
Where is this job?
This job is located at United States
Job Qualifications

  • Excellent Technical Skills: The Remote Technical Customer Service Specialist Should Possess Strong Technical Skills To Be Able To Troubleshoot And Resolve Technical Issues For Customers Remotely.

  • Customer Service Experience: This Role Requires Interacting With Customers, So The Candidate Should Have Previous Experience In A Customer Service Role And Be Able To Provide Exceptional Customer Service.

  • Communication Skills: The Candidate Should Have Excellent Communication Skills, Both Written And Verbal, To Effectively Communicate With Customers And Provide Clear Instructions And Solutions.

  • Problem-Solving Abilities: As A Technical Customer Service Specialist, The Candidate Should Be Able To Think Critically And Come Up With Creative Solutions To Technical Issues That Customers May Encounter.

  • Time Management And Organization Skills: Since This Role Involves Remote Work, The Candidate Should Be Able To Manage Their Time Effectively And Be Organized To Ensure Timely Resolution Of Customer Issues And Meet Performance Targets.

Required Skills

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • customer service

  • Active listening

  • Teamwork

  • Problem-Solving

  • Technical Troubleshooting

  • Technical Knowledge

  • Remote Support

  • Adapt

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Remote Technical Customer Service Specialist in United States is $42,000 - $60,000 per year. This can vary depending on the company, location, and level of experience. Some companies may also offer additional benefits such as bonuses, commissions, and remote work allowances.

Additional Information
Conduent is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 7th, 2025
Apply BeforeApril 11th, 2026
This job posting is from a verified source. 
Reposted
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About Conduent

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them.

Frequently asked questions
More Jobs From Conduent

View All Conduent jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started