Healthcare Call Center Associate

At Conduent, we are currently seeking an experienced and compassionate Healthcare Call Center Associate to join our team. In this role, you will be responsible for providing patient support and customer service, answering questions, and resolving issues regarding healthcare products and services.We are looking for an individual with a passion for helping others and providing excellent customer service. The ideal candidate for this role should possess strong problem-solving skills, exceptional communication abilities, and an in-depth understanding of healthcare products and services. A successful Healthcare Call Center Associate will demonstrate empathy and understanding when interacting with customers, while also ensuring that all inquiries are answered accurately and in a timely manner.The ideal candidate for this position should have the following qualifications: at least one year of customer service experience, preferably in the healthcare industry; excellent written and verbal communication abilities; demonstrated problem-solving and troubleshooting skills; and a high school diploma or equivalent. In addition, a successful Healthcare Call Center Associate should be highly organized, task-oriented, and have the ability to work in a fast-paced environment.If you are an experienced customer service professional looking to make a positive impact on our customers’ healthcare experience, we want to hear from you!

Responsibilities of a Healthcare Call Center Associate:

1. Provide patient support and customer service by answering questions and resolving issues regarding healthcare products and services.
2. Demonstrate empathy and understanding when interacting with customers.
3. Ensure that all customer inquiries are answered accurately and in a timely manner.
4. Maintain familiarity with healthcare products and services.
5. Utilize strong problem-solving and troubleshooting skills.
6. Remain organized and task-oriented while working in a fast-paced environment.
7. Provide excellent customer service by demonstrating a passion for helping others.
8. Follow all applicable regulations and guidelines.
9. Maintain a professional demeanor at all times.

According to JobzMall, the average salary range for a Healthcare Call Center Associate is between $32,000 and $46,000 per year. Salaries can vary depending on experience, location, and the specific duties of the role.

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them.