Conduent

Customer Tech Support Advisor

Conduent
Cary, NC, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Do you have a passion for delivering exceptional customer service and providing technical support? If so, the role of Customer Tech Support Advisor at Conduent is for you! We are looking for an organized, motivated, and tech savvy individual to join our growing team.In this role, you will be responsible for providing professional and courteous technical support to our customers. You should be comfortable troubleshooting issues, issuing resolutions, and providing clear and concise instructions. You should also be able to articulate technical concepts to a wide range of audiences.To be successful in this role, you should have a customer-oriented attitude and be able to remain calm under pressure. You should have a technical background and be proficient in using computer hardware and software. A degree in computer science or a related field is preferred. You should also be a strong communicator with excellent problem-solving and multitasking abilities. If you are excited to use your technical and customer service skills to make a difference, we look forward to hearing from you!

Responsibilities:

  1. Provide professional and courteous technical support to customers.
  2. Troubleshoot and issue resolutions for technical issues.
  3. Provide clear and concise instructions to customers.
  4. Articulate technical concepts to a wide range of audiences.
  5. Maintain a customer-oriented attitude while under pressure.
  6. Utilize computer hardware and software proficiently.
  7. Understand customer needs and provide effective solutions.
  8. Demonstrate strong communication and problem-solving skills.
  9. Multitask effectively and prioritize tasks efficiently.
  10. Remain up-to-date on new technologies and industry best practices.
Where is this job?
This job is located at Cary, NC, USA
Job Qualifications

  • Ability To Multi-Task

  • Excellent Customer Service Skills

  • Problem-Solving Skills

  • Knowledge Of Technical Support Software

  • Excellent Oral And Written Communication Skills

  • Proficiency In Microsoft Office Suite And Other Software

  • Strong Work Ethic

  • Knowledge Of Pc Hardware And Software Troubleshooting

Required Skills

  • Documentation

  • Networking

  • Troubleshooting

  • Communication

  • Time Management

  • Multitasking

  • customer service

  • Listening

  • Technical

  • Organization

  • Analytical

  • Patience

  • Problem-Solving

  • Adaptability

  • Interpersonal

Soft Skills

  • Communication

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • collaboration

  • Adaptability

  • Initiative

Compensation

According to JobzMall, the average salary range for a Customer Tech Support Advisor in Cary, NC, USA is $34,742 to $48,860.

Additional Information
Conduent is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedNovember 7th, 2023
Apply BeforeJuly 20th, 2025
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About Conduent

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them.

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