Customer Representative - Online and Software

At Conduent, we are looking for an experienced Customer Representative - Online and Software who will be responsible for providing a superior customer experience to our partners, clients, and customers. This role requires a highly organized, customer-focused individual with excellent communication and problem-solving skills.The ideal candidate will have a minimum of 2-3 years' experience in customer service in the software and/or online industry, and strong technical skills. They should also have excellent communication skills, both written and verbal, and the ability to build strong relationships with customers. A positive and professional attitude is a must in this role.We are looking for someone who is passionate about providing excellent customer service and is able to handle difficult customer interactions with ease. The ideal candidate should be highly organized, able to prioritize and manage multiple tasks and projects, and have the ability to work with minimal supervision. If this sounds like you, we would love to hear from you!

Responsibilities: 1.Provide superior customer service and support to partners, clients, and customers. 2.Develop and maintain positive customer relationships. 3.Identify and resolve customer issues quickly and efficiently. 4.Respond to customer inquiries in a timely manner. 5.Provide technical assistance to customers as needed. 6.Stay up to date with product information and changes. 7.Maintain detailed records of customer interactions. 8.Proactively manage customer expectations. 9.Ensure customer satisfaction and loyalty. 10.Analyze customer feedback and trends to improve customer experience.

According to JobzMall, the average salary range for a Customer Representative - Online and Software is $25,000 to $60,000 per year. The salary range will vary depending on the company and location. The salary range also depends on the experience, skills, and qualifications of the individual.

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them.