Customer Experience Associate II

Are you a customer service superstar? Are you passionate about providing exceptional customer experiences? Look no further! Conduent is seeking a highly motivated Customer Experience Associate II to join our dynamic team. As a CX Associate II, you will be responsible for delivering top-notch customer service and ensuring customer satisfaction. We are looking for individuals who are detail-oriented, excellent communicators, and thrive in a fast-paced environment. If you are ready to take your customer service skills to the next level, join us at Conduent!

1. Provide exceptional customer service through various channels such as phone, email, and chat.
2. Ensure customer satisfaction by promptly and effectively addressing customer inquiries, concerns, and complaints.
3. Maintain a positive and professional attitude at all times when interacting with customers.
4. Demonstrate excellent communication skills to effectively convey information and resolve issues.
5. Follow company guidelines and protocols for handling customer interactions.
6. Keep accurate records of customer interactions and transactions.
7. Collaborate with other team members to resolve complex customer issues.
8. Continuously strive to improve customer service processes and procedures.
9. Stay up-to-date on company products, services, and policies to provide accurate information to customers.
10. Adhere to established performance metrics and goals set by the company.
11. Proactively identify and escalate potential customer issues to appropriate channels.
12. Take ownership of customer escalations and work towards timely resolutions.
13. Assist in training and mentoring new team members.
14. Maintain confidentiality of customer information and adhere to data protection policies.
15. Stay updated on industry trends and best practices in customer service.
16. Continuously work towards enhancing customer experience and satisfaction.
17. Maintain a positive and professional relationship with customers to foster long-term loyalty.
18. Collaborate with cross-functional teams to ensure a seamless customer experience.
19. Adhere to all company policies, procedures, and code of conduct.
20. Contribute to a positive and productive team environment.

According to JobzMall, the average salary range for a Customer Experience Associate II is between $40,000-$60,000 per year. However, this can vary depending on the company, location, and experience level of the individual. Some companies may also offer benefits and bonuses in addition to the base salary.

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them.