Customer Experience Associate
Are you a problem solver who can patiently listen to, understand, and address complex customer issues. Have strong people skills to build a genuine connection with a customer. Can navigate multiple applications and research solutions with ease. Love helping people and guiding them to the best solution for their issue. Provide calm conflict resolution and problem resolution for frustrated customers. Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers Can commit to 100% attendance for three weeks of paid training. High speed internet connection.
2 minimum experience in a healthcare field is a plus.
2 years minimum experience in call center environment is preferred.
Knowledge and operational experience in Medicaid and/or CHIP programs a plus
Accurately document enrollment requests, status changes, complaints and grievances
Time Management
MS Excel
MS Word
Record Keeping Skills
Data entry skills
Quality monitoring processes
Verbal communication
written communication
Attention to detail
Adaptability
Result Driven
Multi-tasker
According to JobzMall, the average salary range for a Customer Experience Associate in 2432 Fortune Dr, Lexington, KY 40509, USA is $25,000 to $31,800 per year. This range is based on the salaries of similar positions in the area, as well as the experience and qualifications of the individual.
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Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them.
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