Customer Experience Associate

As a Customer Experience Associate at Conduent, you will be the first point of contact for our customers. We're looking for a highly organized and motivated professional who is passionate about delivering exceptional customer service. The ideal candidate for this position will possess strong interpersonal skills, a customer-centric attitude, and an eagerness to learn.To be successful in the role, you should have excellent communication and problem-solving skills, a track record of effectively managing customer relationships, and the ability to handle customer inquiries in a timely and professional manner. Previous experience in a customer service role is preferred, but not required. A positive attitude and a willingness to go the extra mile for our customers are essential.

Responsibilities:

• Serve as the primary point of contact for customers, responding to inquiries and providing support
• Manage customer relationships and ensure customer satisfaction
• Resolve customer issues in a timely and professional manner
• Maintain accurate customer records and ensure timely follow-up
• Educate customers on products and services offered
• Provide feedback on customer service processes to improve customer experience
• Develop and maintain relationships with customers
• Utilize problem-solving skills to troubleshoot customer inquiries
• Seek opportunities to upsell and cross-sell products and services
• Remain up-to-date on product and service offerings
• Adhere to customer service guidelines and standards

According to JobzMall, the average salary range for a Customer Experience Associate is $28,000 to $45,000. The salary range will depend on the company, location, and experience of the individual. Some companies may offer higher salaries than the average range, while others may offer lower salaries.

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them.