Call Center Supervisor

At Conduent, we are seeking a detail-oriented and customer-focused individual to fill the role of Call Center Supervisor. The ideal candidate for this position will be an experienced leader and problem-solver who is able to provide guidance and support to a team of call center representatives. You should have a strong understanding of customer service principles and be able to remain professional and composed in a fast-paced environment.This role requires a minimum of three years of experience in a call center setting, as well as a Bachelor's degree in Business or a related field. The successful candidate will have excellent communication and interpersonal skills, a professional demeanor, and the ability to handle challenging customer situations. Additionally, they should be well-versed in customer service software, phone systems, and data entry techniques. If you are an experienced and dedicated Call Center Supervisor, we would love to hear from you.

Responsibilities:

1. Lead and manage a team of call center representatives, providing guidance and support as needed.
2. Ensure that customer service principles are followed and that customer inquiries and complaints are handled in a professional and timely manner.
3. Respond to customer inquiries in a courteous and helpful manner.
4. Troubleshoot customer issues and provide solutions or escalate as necessary.
5. Monitor call center performance and provide feedback to team members.
6. Develop and implement call center procedures and processes.
7. Ensure compliance with company policies and procedures.
8. Train and mentor new call center representatives.
9. Monitor and evaluate call center representatives’ performance.
10. Develop strategies for improving customer service quality and satisfaction.
11. Maintain accurate records and reports of customer inquiries and complaints.
12. Utilize customer service software, phone systems, and data entry techniques.

According to JobzMall, the average salary range for a Call Center Supervisor is between $33,000 and $48,000 per year. This range can vary depending on the size of the company, the location of the center, and the experience of the supervisor.

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them.