Call Center Representative

At Conduent, we are looking for an outstanding Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our customers. This role is ideal for an individual with a passion for customer service and strong communication skills.To excel in this role, you must have excellent customer service and communication skills, as well as the ability to stay organized and multitask. You must also be comfortable working in a fast-paced environment. A high school diploma or equivalent is required.We are looking for someone with a great attitude who is able to take ownership of customer calls and provide exceptional customer service. If you are a passionate customer service professional with the skills to match, we would love to hear from you!

Responsibilities:

1. Respond to customer inquiries in a timely manner via telephone and email
2. Develop and maintain strong customer relationships
3. Analyze customer service inquiries and provide appropriate solutions
4. Identify customer needs and provide appropriate solutions
5. Monitor customer satisfaction and provide follow-up as needed
6. Track and document customer inquiries and complaints
7. Follow up on customer issues to ensure resolution
8. Remain up-to-date with product and service information
9. Remain professional and courteous in all customer interactions
10. Adhere to all company policies and procedures

According to JobzMall, the average salary range for a Call Center Representative in Chesapeake, VA, USA is $21,000 to $37,200. This range depends on the experience of the individual, the size of the company, and the type of industry they are employed in.

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them.