Conduent

Call Center Customer Service Representative

Conduent
Remote
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you looking for a dynamic and fulfilling career in customer service? Look no further than Conduent! We are currently seeking highly motivated individuals to join our team as Call Center Customer Service Representatives. As a Customer Service Representative, you will play a crucial role in providing exceptional service to our clients and their customers. This position requires excellent communication skills, a positive attitude, and a strong desire to help others. If you are a dedicated and customer-focused individual, we want to hear from you!

  1. Provide exceptional customer service to clients and their customers.
  2. Handle high volume of incoming calls and respond to customer inquiries and concerns in a timely and professional manner.
  3. Identify and troubleshoot customer issues, providing effective solutions and escalating complex problems to the appropriate department.
  4. Maintain up-to-date knowledge of company products and services to effectively assist customers.
  5. Utilize active listening skills to understand and address customer needs and concerns.
  6. Ensure customer satisfaction by following up on inquiries and resolving any outstanding issues.
  7. Adhere to company policies and procedures, including maintaining confidentiality of customer information.
  8. Collaborate with team members to improve processes and enhance the overall customer experience.
  9. Meet and exceed performance metrics, including call handling, customer satisfaction, and quality standards.
  10. Continuously develop and improve customer service skills through training and feedback.
  11. Stay informed on industry trends and best practices to provide top-notch customer service.
  12. Maintain a positive and professional attitude in all customer interactions.
  13. Demonstrate a strong work ethic and reliability by adhering to work schedules and meeting deadlines.
  14. Act as an ambassador for the company, promoting a positive image and building customer loyalty.
  15. Adapt to changing situations and handle difficult or irate customers with patience and empathy.
Where is this job?
This job opening is listed as 100% remote
Job Qualifications

  • Excellent Communication Skills: A Call Center Customer Service Representative Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers Over The Phone And Through Email.

  • Strong Problem-Solving Abilities: The Ability To Quickly And Efficiently Resolve Customer Issues And Provide Solutions Is An Essential Qualification For This Role.

  • Customer Service Experience: Prior Experience In A Customer Service Role, Preferably In A Call Center Environment, Is Highly Desirable. This Will Demonstrate An Understanding Of Customer Service Principles And The Ability To Handle Various Customer Situations.

  • Multitasking Skills: A Call Center Customer Service Representative Must Be Able To Handle Multiple Tasks Simultaneously, Such As Helping Customers While Entering Data Into A Computer System. The Ability To Prioritize And Manage Time Effectively Is Crucial.

  • Patience And Empathy: Dealing With Frustrated Or Upset Customers Requires Patience, Empathy, And The Ability To Remain Calm Under Pressure. A Successful Candidate Should Have A Genuine Desire To Help Customers And The Ability To Handle Difficult Situations With Grace.

Required Skills

  • Data Entry

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • Active listening

  • Empathy

  • Patience

  • Problem-Solving

  • Adaptability

  • Customer

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Call Center Customer Service Representative is between $25,000-$35,000 per year. However, this can vary depending on factors such as location, experience, and the specific company and industry the representative works for. Additionally, some call center customer service representatives may also receive commission or bonuses based on their performance, which can increase their overall salary.

Additional Information
Conduent is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 12th, 2024
Apply BeforeMay 22nd, 2025
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About Conduent

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them.

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