Benefits Call Center Representative
Are you a people-person with a passion for helping others? Are you looking for a rewarding career that allows you to make a difference in people's lives? Look no further! Conduent is seeking a dedicated and empathetic Benefits Call Center Representative to join our team. In this role, you will be the first point of contact for individuals seeking information and assistance with their benefits. We are looking for individuals who are customer-focused, detail-oriented, and have strong communication and problem-solving skills. If this sounds like you, we encourage you to apply for this exciting opportunity!
- Serve as the first point of contact for individuals seeking information and assistance with their benefits.
- Provide exceptional customer service by actively listening and addressing the needs and concerns of individuals.
- Educate individuals on available benefits and assist them with navigating the enrollment process.
- Handle a high volume of calls and inquiries in a timely and professional manner.
- Accurately enter and maintain data in various systems.
- Collaborate with other team members to resolve complex issues and provide exceptional support to individuals.
- Maintain a strong understanding of all benefit offerings and stay updated on any changes or updates.
- Effectively communicate with individuals, colleagues, and management to provide updates and resolve any issues.
- Follow established processes and procedures to ensure compliance and consistency in service delivery.
- Continuously seek opportunities to improve processes and enhance the overall customer experience.
Excellent Communication Skills: The Candidate Should Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Provide Clear And Concise Information About Benefits.
Customer Service Experience: Prior Experience In A Customer Service Role, Preferably In A Call Center Environment, Is Required For This Position. The Candidate Should Have A Proven Track Record Of Delivering Exceptional Customer Service And Resolving Customer Issues.
Knowledge Of Benefits And Hr Policies: A Thorough Understanding Of Employee Benefits And Hr Policies Is Essential For This Role. The Candidate Should Be Able To Provide Accurate And Up-To-Date Information To Customers And Address Any Questions Or Concerns Related To Benefits.
Attention To Detail: As A Benefits Call Center Representative, The Candidate Will Be Responsible For Handling Sensitive And Confidential Information. Therefore, Strong Attention To Detail And The Ability To Maintain Accuracy In Data Entry And Documentation Is Crucial.
Computer Proficiency: The Candidate Should Have A Good Understanding Of Computer Systems And Should Be Able To Navigate Through Various Software Programs And Databases. Proficiency In Ms Office And Experience In Using Customer Relationship Management (Crm) Software Is Preferred.
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Active listening
Computer skills
Empathy
Problem-Solving
Adaptability
Data
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Benefits Call Center Representative is between $33,000 to $50,000 per year. However, this can vary depending on factors such as location, experience, and the specific company or organization. Some companies may also offer additional benefits and bonuses.
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Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them.
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