Benefits Administration Services Associate II

Are you passionate about providing exceptional customer service and helping others navigate complex benefits processes? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we have an exciting opportunity for you to join our team as a Benefits Administration Services Associate II at Conduent.As a Benefits Administration Services Associate II, you will play a crucial role in providing support to our clients and their employees by managing their benefits programs. You will have the opportunity to utilize your strong communication and problem-solving skills to assist individuals with their benefits inquiries and provide them with accurate information and guidance.To be successful in this role, you must have a strong understanding of benefits administration, excellent attention to detail, and the ability to multitask effectively. Additionally, you must possess a customer-centric mindset and a desire to go above and beyond for our clients and their employees.If you are a motivated, team-oriented individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity with Conduent.

1. Provide exceptional customer service to clients and their employees through prompt and accurate response to inquiries and concerns regarding benefits programs.
2. Utilize strong communication skills to effectively explain complex benefits processes and provide guidance to individuals.
3. Manage and maintain accurate records of client and employee benefits information.
4. Troubleshoot and resolve issues related to benefits programs, including but not limited to claims, enrollment, and eligibility.
5. Collaborate with internal teams to ensure timely and accurate delivery of benefits services.
6. Stay updated on industry trends and changes in benefits regulations to ensure compliance and provide accurate information to clients and employees.
7. Proactively identify and address potential issues or concerns related to benefits programs.
8. Maintain confidentiality and privacy of client and employee information.
9. Assist with the implementation of new benefits programs and changes to existing programs.
10. Participate in training and development programs to enhance knowledge and skills related to benefits administration.
11. Effectively prioritize and manage a high volume of inquiries and tasks in a fast-paced, dynamic environment.
12. Consistently meet and exceed performance metrics and goals set by the company.
13. Foster strong relationships with clients and colleagues through proactive communication and a customer-centric mindset.
14. Continuously seek opportunities to improve processes and enhance the customer experience.
15. Act as a subject matter expert and provide guidance and support to junior team members when needed.

According to JobzMall, the average salary range for a Benefits Administration Services Associate II in Hyderabad, Telangana, India is approximately ₹3,00,000 - ₹4,50,000 per year. This salary range can vary depending on the specific company, job responsibilities, and level of experience of the individual.

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them.