Benefits Administration Services Associate

Improves participant decision-making process by advising participants on plan provisions in two or more of the following areas: health and welfare plans, retirement plans, employee development, payroll and other HR programs. Resolves complex client specific inquiries and escalations through multi-channel, i.e. including telephone, web correspondence and mail. Contacts participants to explain calculations and resolve issues. Identifies solutions to call trends, determines appropriate agent training needs and delivers the training. Provides feedback and coaching to agents regarding adherence to center metrics and established guidelines.

According to JobzMall, the average salary range for a Benefits Administration Services Associate in 2900 S Diablo Way, Tempe, AZ 85282, USA is $30,000 to $55,000 per year. This range can vary based on experience, qualifications, and the company.

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them.