Staff Technical Support Engineer

Welcome to CommScope, a global leader in infrastructure solutions for communication networks. We are seeking a highly motivated and skilled individual to join our team as a Staff Technical Support Engineer. As a Staff Technical Support Engineer, you will play a critical role in providing technical support to our customers, ensuring their satisfaction and success with our products. We are looking for someone who is passionate about technology, customer service, and problem-solving. If you have a strong technical background, excellent communication skills, and a desire to work in a fast-paced and dynamic environment, we encourage you to apply.

1. Provide technical support to customers via phone, email, and remote access tools.
2. Troubleshoot and resolve customer issues related to CommScope products and services.
3. Collaborate with cross-functional teams to resolve complex technical problems.
4. Document and track customer interactions and resolutions in a timely and accurate manner.
5. Create and maintain technical support documentation and knowledge base articles.
6. Stay current with industry trends and developments to provide up-to-date support to customers.
7. Develop and maintain strong relationships with customers to ensure their satisfaction and success.
8. Participate in regular training and development programs to enhance technical skills and product knowledge.
9. Identify and escalate critical or recurring issues to appropriate teams for resolution.
10. Continuously improve processes and procedures to enhance the overall customer support experience.
11. Conduct product demonstrations and trainings for customers as needed.
12. Communicate effectively with customers of varying technical backgrounds.
13. Meet and exceed individual and team performance metrics.
14. Maintain a positive and professional attitude towards customers and colleagues at all times.
15. Adhere to company policies, procedures, and standards at all times.

According to JobzMall, the average salary range for a Staff Technical Support Engineer in Hickory, NC, USA is between $60,000 to $80,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual. Some companies may also offer additional benefits such as bonuses, stock options, and health insurance.

CommScope Inc., which opened in 1976, is an American global network infrastructure provider company based in Hickory, North Carolina. CommScope is a 1997 spin-off of General Instrument and has over 20,000 employees worldwide, with customers in over 130 countries.