Service Provider Account Manager

We are seeking a highly motivated and experienced Service Provider Account Manager to join our team at CommScope. As a global leader in providing innovative network infrastructure solutions, we are looking for a driven individual who can effectively manage and grow relationships with our key service provider accounts. This role requires a strong understanding of the telecommunications industry, exceptional communication skills, and a proven track record in account management. If you are passionate about delivering exceptional service and driving business growth, we want to hear from you!

1. Develop and maintain strong relationships with key service provider accounts.
2. Understand and stay updated on the latest trends and developments in the telecommunications industry.
3. Create and implement strategic account plans to drive business growth and meet sales targets.
4. Collaborate with internal teams to ensure timely and efficient delivery of products and services to clients.
5. Identify and pursue opportunities for upselling and cross-selling within existing accounts.
6. Conduct regular account reviews and provide updates to upper management on account performance.
7. Act as the main point of contact for any issues or concerns raised by clients, and work towards prompt resolution.
8. Stay updated on competitor activity and market trends, and provide insights and recommendations to upper management.
9. Meet and exceed customer satisfaction targets by providing exceptional service and addressing any customer concerns.
10. Prepare and deliver presentations, reports, and proposals to clients as needed.
11. Monitor and analyze account performance data, and use insights to identify areas for improvement and growth.
12. Collaborate with the sales team to identify and pursue new business opportunities.
13. Keep accurate and up-to-date records of account activity and interactions.
14. Represent the company at industry events and conferences to network and promote services.
15. Continuously strive to enhance customer experience and maintain a high level of customer retention.

According to JobzMall, the average salary range for a Service Provider Account Manager in Hickory, NC, USA is $60,000-$90,000 per year. However, this can vary based on factors such as experience, skills, and the specific company or industry the manager works in. Some companies may offer additional benefits such as bonuses or commission, which can also impact the overall salary range.

CommScope Inc., which opened in 1976, is an American global network infrastructure provider company based in Hickory, North Carolina. CommScope is a 1997 spin-off of General Instrument and has over 20,000 employees worldwide, with customers in over 130 countries.