Customer Account Representative

Welcome to CommScope, a global leader in network and infrastructure solutions. We are currently seeking a skilled and motivated Customer Account Representative to join our dynamic team. As a Customer Account Representative, you will play a crucial role in maintaining and growing our customer relationships. This is an exciting opportunity for someone with excellent communication skills and a passion for providing exceptional customer service. If you have a strong attention to detail and a drive to exceed customer expectations, we want to hear from you. Join our team and be a part of shaping the future of communication technology.

1. Manage and maintain positive relationships with existing customers.
2. Act as the main point of contact for all customer inquiries and concerns.
3. Proactively reach out to customers to ensure their satisfaction and identify any potential issues.
4. Provide exceptional customer service by promptly responding to customer inquiries and resolving any issues in a timely manner.
5. Collaborate with internal teams to ensure timely and accurate delivery of products and services to customers.
6. Identify opportunities to upsell and cross-sell products and services to existing customers.
7. Maintain accurate and up-to-date customer records and account information.
8. Prepare and present regular reports on customer account activity and satisfaction.
9. Stay up-to-date on industry trends and developments to better understand customer needs.
10. Participate in customer meetings and presentations to showcase our products and services.
11. Collaborate with sales and marketing teams to develop and implement strategies to retain and acquire customers.
12. Continuously seek ways to improve the customer experience and provide feedback to management.
13. Represent the company in a professional and positive manner at all times.
14. Adhere to company policies and procedures, as well as industry regulations.
15. Meet or exceed assigned sales and customer satisfaction targets.

According to JobzMall, the average salary range for a Customer Account Representative in Hickory, NC, USA is between $30,000 and $40,000 per year. However, this can vary based on factors such as the company, industry, experience, and skills of the individual. Some Customer Account Representatives may also receive commissions or bonuses based on their performance, which can increase their overall earnings.

CommScope Inc., which opened in 1976, is an American global network infrastructure provider company based in Hickory, North Carolina. CommScope is a 1997 spin-off of General Instrument and has over 20,000 employees worldwide, with customers in over 130 countries.