Senior Complaints Specialist

Are you someone who possesses a keen eye for detail and a passion for resolving customer issues? Comerica Bank is seeking a highly skilled and experienced Senior Complaints Specialist to join our team. As a Senior Complaints Specialist, you will play a crucial role in ensuring our customers receive exceptional service and have their concerns addressed promptly and effectively. If you have a proven track record of handling complex complaints and possess excellent communication and problem-solving skills, we want to hear from you. Join us in providing top-notch customer service and making a positive impact on our customers' banking experience.

1. Investigate and resolve complex customer complaints in a timely and effective manner.
2. Serve as the main point of contact for escalated customer issues and concerns.
3. Utilize strong problem-solving skills to identify root causes of complaints and develop appropriate solutions.
4. Collaborate with various departments and teams to ensure complaints are addressed and resolved in a timely manner.
5. Maintain accurate and detailed records of customer complaints and resolutions.
6. Communicate with customers in a professional and empathetic manner, demonstrating a genuine desire to understand and resolve their concerns.
7. Stay up-to-date on company policies and procedures to ensure compliance and consistency in complaint resolution.
8. Train and mentor junior complaints specialists to ensure a high level of customer service and complaint resolution.
9. Analyze complaint data to identify trends and areas for improvement in customer service.
10. Serve as an advocate for customers, providing feedback and recommendations to improve the overall customer experience.
11. Remain calm and professional in high-pressure situations, demonstrating the ability to handle difficult customer interactions with empathy and tact.
12. Collaborate with management to develop and implement strategies to reduce the number of customer complaints.
13. Continuously monitor and evaluate the effectiveness of complaint resolution processes and make recommendations for improvement.
14. Adhere to all regulatory and compliance requirements while handling customer complaints.
15. Represent the company in a positive and professional manner, demonstrating a commitment to providing exceptional customer service.

According to JobzMall, the average salary range for a Senior Complaints Specialist in Farmington Hills, MI, USA is $70,000 to $90,000 per year. This may vary based on factors such as experience, industry, and company size.

Comerica Incorporated is a financial services company headquartered in Dallas, Texas, and strategically aligned by three business segments: The Business Bank, The Retail Bank, and Wealth Management. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.