Dividend - Loan Resolution Specialist II

Welcome to Comerica Bank, where we are committed to providing exceptional financial services to our clients. Are you a detail-oriented individual with a strong understanding of loan resolution processes? Do you have a passion for helping customers achieve their financial goals? If so, we have an exciting opportunity for you to join our team as a Dividend - Loan Resolution Specialist II. In this role, you will work closely with our customers to resolve complex loan issues and provide personalized solutions. Your expertise and dedication will play a crucial role in ensuring the success of our clients and our bank. To excel in this role, you must have a minimum of 2 years of experience in loan resolution, strong communication skills, and a customer-centric mindset. Join our team and make a positive impact on our clients' financial journeys.

1. Provide exceptional customer service by greeting and welcoming clients to Comerica Bank.
2. Utilize strong knowledge of loan resolution processes to assist clients in resolving complex loan issues.
3. Work closely with clients to understand their financial goals and provide personalized solutions.
4. Serve as a subject matter expert on loan resolution, staying up-to-date on industry trends and regulations.
5. Communicate effectively with clients, colleagues, and other departments to ensure timely and accurate resolution of loan issues.
6. Demonstrate a customer-centric mindset by actively listening to clients and responding to their needs.
7. Utilize problem-solving skills to identify and resolve loan issues in a timely and efficient manner.
8. Collaborate with team members and other departments to provide a seamless customer experience.
9. Maintain accurate and detailed records of all client interactions and loan resolutions.
10. Continuously assess and improve loan resolution processes to enhance customer satisfaction and efficiency.
11. Adhere to all bank policies and procedures, as well as regulatory requirements.
12. Utilize strong time management skills to prioritize tasks and meet deadlines.
13. Participate in training and development opportunities to expand knowledge and skills.
14. Serve as a positive representative of Comerica Bank by promoting our values and commitment to exceptional service.

According to JobzMall, the average salary range for a Dividend - Loan Resolution Specialist II is $40,000 to $60,000 per year. However, this can vary depending on factors such as the company, location, and experience level of the individual.

Comerica Incorporated is a financial services company headquartered in Dallas, Texas, and strategically aligned by three business segments: The Business Bank, The Retail Bank, and Wealth Management. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.