At Comerica Bank, we are looking for an experienced Contact Center Agent to join our team. Our ideal candidate is a tech-savvy individual with excellent communication and customer service skills. You will be responsible for providing exemplary customer service via phone and email, helping customers with their banking needs, and resolving any customer issues.To be successful in this role, you should have previous experience as a Contact Center Agent or a similar customer service role. You must also have a strong understanding of banking products and services and be able to handle customer inquiries and complaints with a professional and friendly demeanor. You should also have excellent problem-solving skills and be comfortable working in a fast-paced environment. Above all, you should be passionate about providing excellent customer service.
Responsibilities:
- Provide exemplary customer service via phone and email
- Assist customers with their banking needs
- Resolve customer inquiries and complaints with a professional and friendly demeanor
- Utilize excellent problem-solving skills
- Maintain a high level of customer satisfaction
- Remain up-to-date on banking products and services
- Handle customer inquiries in a timely and efficient manner
- Ensure customer data is accurately maintained in relevant systems
- Adhere to all company policies and procedures
- Work in a fast-paced environment
Strong Problem-Solving And Analytical Skills
Excellent Customer Service Skills
Knowledge Of Comerica Bank Products And Services
Ability To Remain Professional And Courteous In All Interactions
Ability To Multitask And Handle High Call Volume
Proficiency In Using Various Customer Service Software And Applications
Ability To Maintain Composure In Difficult Customer Situations
Ability To Upsell Products And Services
Data Entry
Troubleshooting
Communication
Negotiation
customer service
Listening
Technical
Empathy
Patience
Problem-Solving
Adaptability
Multi-tasking
Interpersonal
Time-Management
Accuracy
Communication
Leadership
Time management
Interpersonal Skills
Organization
Creative Thinking
Teamwork
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Contact Center Agent in Houston, TX, USA is $21,000 - $38,000 per year. This is based on the salaries reported by various employers and job postings from the past year.
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Comerica Incorporated is a financial services company headquartered in Dallas, Texas, and strategically aligned by three business segments: The Business Bank, The Retail Bank, and Wealth Management. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
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