Contact Center Agent

At Comerica Bank, we are looking for a passionate, customer-focused Contact Center Agent to join our team. As a Contact Center Agent, you will be the first point of contact for customers who need assistance with their accounts. You'll be responsible for providing reliable advice, solutions, and support to customers, and helping to create a positive experience for them.To be successful in this role, you must possess excellent customer service skills, be an effective communicator, and have the ability to think on your feet. A high school diploma or equivalent is also required. Previous experience in a customer service or contact center environment is preferred, but not necessary. We are seeking an individual who is motivated, organized, and driven to provide exceptional customer service.If you are passionate about helping people and have the skills and qualifications we are looking for, we want to hear from you!

Responsibilities:

1. Respond to customer inquiries and requests in a timely and efficient manner.
2. Resolve customer problems and provide reliable advice and solutions.
3. Create a positive customer experience through excellent customer service.
4. Maintain accurate customer records and documentation.
5. Develop a strong knowledge of Comerica Bank’s products and services.
6. Remain up-to-date on industry trends and changes.
7. Utilize available software to access customer accounts and provide information.
8. Maintain a professional and friendly demeanor at all times.
9. Monitor customer feedback and update policies and procedures accordingly.
10. Identify customer trends and suggest process improvements.

According to JobzMall, the average salary range for a Contact Center Agent in Farmington, MI, USA is $14.53 - $17.31 per hour.

Comerica Incorporated is a financial services company headquartered in Dallas, Texas, and strategically aligned by three business segments: The Business Bank, The Retail Bank, and Wealth Management. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.