Contact Center Agent

At Comerica Bank, we are seeking a Contact Center Agent who is passionate about providing excellent customer service and eager to help our customers succeed. This individual will work closely with customers to answer their questions, provide solutions, and build relationships. The ideal candidate will have excellent communication and problem-solving skills, a team-oriented attitude, and the ability to think quickly on their feet. We are excited to welcome a dedicated Contact Center Agent with a friendly and enthusiastic personality to our team.

Responsibilities

• Answer customer inquiries and provide solutions in a timely and friendly manner • Respond to customer requests and inquiries in person, over the phone, or via email • Troubleshoot customer issues and provide effective solutions • Manage customer profiles and accounts with accuracy and attention to detail • Develop and maintain strong relationships with customers • Utilize problem-solving skills to identify and resolve customer issues • Leverage knowledge of products and services to maximize customer satisfaction • Maintain customer service standards and ensure customer satisfaction • Utilize active listening to understand customer needs and expectations • Collaborate with team members to ensure customer inquiries are addressed quickly and efficiently • Stay up to date on products and services to provide effective customer service

According to JobzMall, the average salary range for a Contact Center Agent in Plano, TX, USA is $28,000 to $41,000 per year. Salaries vary based on experience, skills, and other factors.

Comerica Incorporated is a financial services company headquartered in Dallas, Texas, and strategically aligned by three business segments: The Business Bank, The Retail Bank, and Wealth Management. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.