Contact Center Agent

At Comerica Bank, we are looking for an experienced and customer-focused Contact Center Agent to join our team. The Contact Center Agent will be responsible for providing superior customer service and resolving customer inquiries in an efficient and effective manner.The ideal candidate for this role should possess excellent communication skills, knowledge of customer service practices and principles, and be able to handle customer inquiries with empathy and patience. The Contact Center Agent should also have a strong ability to work independently, solve problems, and develop creative solutions.If you have a passion for customer service and are looking to join a dynamic team, then we would love to hear from you.

Responsibilities:

1. Provide exceptional customer service and handle customer inquiries with empathy and patience.
2. Utilize strong communication and problem-solving skills to resolve customer inquiries efficiently and effectively.
3. Maintain accurate customer records and document customer interactions.
4. Use customer feedback to improve customer service procedures.
5. Remain up-to-date on product and service offerings, policies, and procedures.
6. Remain organized and prioritize tasks to ensure customer satisfaction.
7. Adhere to Comerica Bank’s customer service standards and policies.
8. Follow up with customers to ensure their satisfaction with service.
9. Work independently to develop creative solutions to customer inquiries.
10. Assist with escalated customer inquiries when needed.

According to JobzMall, the average salary range for a Contact Center Agent in Fort Lauderdale, FL, USA is $27,000 - $34,000 per year. This range is based on salaries reported by Indeed users.

Comerica Incorporated is a financial services company headquartered in Dallas, Texas, and strategically aligned by three business segments: The Business Bank, The Retail Bank, and Wealth Management. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.