Call Center Project Manager

At Comerica Bank, we are looking for a driven and customer-focused individual to join our team as a Call Center Project Manager. The successful candidate will be responsible for managing the day-to-day operations of our call center and overseeing the successful completion of customer service projects. This is a great opportunity for a motivated self-starter with excellent communication and organizational skills to make a real impact in a fast-paced, results-driven environment. We are seeking a Call Center Project Manager who is passionate about delivering exceptional customer service and has the commitment and capability to go the extra mile to ensure outstanding customer satisfaction.Qualifications for this role include:• Proven experience as a Call Center Project Manager, along with a comprehensive understanding of call center operations and customer service processes• A minimum of 5 years’ experience in a customer-facing role, preferably in a call center environment• Excellent communication, problem-solving, and organizational skills• Ability to think on your feet and take initiative• Proficiency in Microsoft Office, with a strong focus on Excel• Bachelor’s degree in Business Administration, Management, or a related field

Responsibilities:

1. Manage the day-to-day operations of the call center
2. Oversee customer service projects to ensure successful completion
3. Provide excellent customer service and ensure customer satisfaction
4. Develop and implement processes and procedures for call center operations
5. Utilize Microsoft Office, with a focus on Excel, to manage and track projects
6. Manage customer inquiries and complaints, and provide resolution when necessary
7. Monitor and analyze customer feedback to identify trends and areas for improvement
8. Develop strategies to increase customer loyalty and satisfaction
9. Hire, train, and mentor call center personnel
10. Prepare reports on customer service performance and call center operations

According to JobzMall, the average salary range for a Call Center Project Manager in Auburn Hills, MI, USA is $62,500 - $90,000. This range takes into account factors such as education, experience, and the size of the company.

Comerica Incorporated is a financial services company headquartered in Dallas, Texas, and strategically aligned by three business segments: The Business Bank, The Retail Bank, and Wealth Management. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.