Xfinity Retail Service Associate
Welcome to the world of Xfinity, where we are dedicated to providing top-notch customer service and innovative technology solutions. As a Retail Service Associate at Comcast, you will have the opportunity to join a dynamic and growing team, delivering exceptional experiences to our valued customers. We are seeking a highly motivated and customer-centric individual who is passionate about technology and thrives in a fast-paced environment. If you have a strong desire to make a positive impact and possess the necessary qualifications, we want to hear from you!
- Greet and welcome customers in a warm and friendly manner, creating a positive first impression for our brand.
- Provide exceptional customer service by addressing inquiries, concerns, and complaints promptly and professionally.
- Demonstrate an in-depth knowledge of our products and services, and be able to effectively communicate their features and benefits to customers.
- Assist customers in selecting the right products and services to meet their needs, and upsell when appropriate.
- Process sales transactions accurately and efficiently, following company procedures and policies.
- Maintain a neat and organized work area, ensuring that all product displays and promotional materials are presentable and up-to-date.
- Stay up-to-date with the latest technology and product offerings, and be able to provide customers with relevant information and recommendations.
- Collaborate with team members to ensure a positive and cohesive work environment, and assist in training new associates when needed.
- Meet and exceed individual and team sales goals, while maintaining a high level of customer satisfaction.
- Continuously seek ways to improve the customer experience and contribute to the overall success of the store.
Strong Customer Service Skills: A Successful Xfinity Retail Service Associate Should Possess Excellent Communication And Interpersonal Skills To Effectively Interact With Customers And Provide Them With A Positive Experience.
Knowledge Of Xfinity Products And Services: A Thorough Understanding Of Xfinity Products And Services Is Essential For A Retail Service Associate To Effectively Educate And Assist Customers In Selecting The Best Options For Their Needs.
Sales And Marketing Experience: As A Retail Service Associate, You Will Be Responsible For Promoting And Selling Xfinity Products And Services To Customers. Having Previous Sales And Marketing Experience Is Highly Desirable For This Role.
Technical Aptitude: Familiarity With Technology And The Ability To Troubleshoot Common Issues With Xfinity Services Is Important For A Retail Service Associate To Provide Efficient And Effective Support To Customers.
Team Player: Working As Part Of A Team Is Crucial For Success In This Role. A Retail Service Associate Should Be Able To Collaborate And Communicate Effectively With Colleagues To Achieve Common Goals And Provide A Seamless Customer Experience.
Communication
Time Management
Product knowledge
Multitasking
Attention to detail
customer service
Teamwork
Problem-Solving
Adaptability
Active
Sales Techniques
Technology Savvy
Communication
Conflict Resolution
Customer Service
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Xfinity Retail Service Associate in Philadelphia, PA, USA is $30,000-$40,000 per year. This may vary depending on the specific job responsibilities, experience level, and performance of the individual.
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