Comcast

Manager, eCommerce Growth & Strategy

Comcast
Comcast Center, 1701 John F Kennedy Blvd, Philadelphia, PA 19103, USA
Full-TimeDepends on ExperienceSenior LevelBachelors
Job Description

Overall responsibility for chat sales on behalf of the eCommerce team. This includes vendor management, customer experience, problem/issue resolution, sales process and ultimately the end results. Potential to expand scope further as new technologies & capabilities emerge.Works with Call Center Sales team and division partners as eCommerce lead for the sales chat program; actively involved in strategic planning and collaboration with key stakeholders on Chat channel growth.Leads identification and execution of new sales opportunities and optimization opportunities to drive sales conversion and digital share growth.Partner with and collaborate with other teams on leveraging and communicating agent feedback to influence development roadmap for improvements to digital customer experience.Ownership of optimization of results and customer experience. As needed, lead test & learn execution in chat in coordination with testing team, chat vendor and other program stakeholders.

Where is this job?
This job is located at Comcast Center, 1701 John F Kennedy Blvd, Philadelphia, PA 19103, USA
Job Qualifications

  • Ability to manage and lead direct reports, including guidance in career development and professional growth.

  • Ability to handle ambiguity, juggle many tasks at once and quickly shift from one situation or task to another.

  • Generally requires 10+ years of related experience

Required Skills

  • Vendor Management

  • Time Management Skills

  • Quantitative/analytical skills

  • Data Analysis and Presentation

Soft Skills

  • Process Improvement

  • Verbal communication

  • Prioritizing skills

  • written communication

  • Self-Motivated

  • Detail Oriented and Organized

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a Manager, eCommerce Growth & Strategy in Comcast Center, 1701 John F Kennedy Blvd, Philadelphia, PA 19103, USA is $128,250 - $169,000. This range is based on salary data collected from various sources such as job postings, online salary surveys, and user contributions.

Additional Information
Comcast is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMay 12th, 2021
Apply BeforeMay 22nd, 2025
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About Comcast

Comcast NBCUniversal brings together engineers, designers, creators, storytellers, and entrepreneurs who are shaping the future of media and technology. We reimagine industries, reinvent technologies, and build the networks that bring people closer to the moments that matter most.

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