Customer Account Executive - Retention/Sales
Welcome to Comcast, a leading telecommunications company dedicated to providing top-notch services to our valued customers. We are currently looking for a highly motivated and customer-focused individual to join our team as a Customer Account Executive - Retention/Sales.As a Customer Account Executive, you will be responsible for managing and retaining our existing customer accounts while also driving sales to meet and exceed our company goals. Your main goal will be to build strong relationships with our customers and ensure their satisfaction with our products and services.We are looking for someone who is passionate about delivering exceptional customer experiences and thrives in a fast-paced, dynamic environment. The ideal candidate will have excellent communication and sales skills, as well as a strong understanding of the telecommunications industry. If you are a results-driven individual who is ready to take on new challenges and contribute to our company's success, we want to hear from you.
- Manage and retain existing customer accounts by building strong relationships and ensuring customer satisfaction.
- Drive sales to meet and exceed company goals, including upselling and cross-selling products and services.
- Provide top-notch customer service, responding to inquiries and resolving any issues or concerns promptly and effectively.
- Maintain a comprehensive understanding of our products and services, as well as the telecommunications industry as a whole.
- Act as a brand ambassador for Comcast, promoting our company's values and mission to customers.
- Utilize effective communication and sales techniques to effectively communicate product and service offerings to customers.
- Continuously evaluate and improve customer retention and sales strategies to meet changing market trends and customer needs.
- Collaborate with cross-functional teams, including marketing and customer service, to ensure a seamless customer experience.
- Meet and exceed individual and team performance metrics, while also demonstrating a strong commitment to customer satisfaction.
- Embody a positive and proactive attitude, striving to go above and beyond for our customers and the company's success.
Excellent Communication Skills: A Customer Account Executive - Retention/Sales At Comcast Should Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Promote Sales.
Sales Experience: Prior Experience In Sales, Preferably In A Customer-Facing Role, Is Essential For This Position. The Candidate Should Be Able To Understand Customer Needs And Provide Appropriate Solutions To Retain And Attract New Customers.
Customer Service Orientation: Comcast's Customer Account Executive - Retention/Sales Role Requires A Candidate Who Is Customer-Focused And Can Provide Exceptional Service To Ensure Customer Satisfaction And Retention.
Knowledge Of Comcast Products And Services: The Ideal Candidate For This Position Should Have A Thorough Understanding Of Comcast's Products And Services, Including Internet, Cable, And Phone Packages. This Knowledge Will Enable Them To Effectively Promote And Sell Services To Customers.
Ability To Work In A Fast-Paced Environment: Comcast Is A Leading Telecommunications Company, And The Customer Account Executive - Retention/Sales Role Is Fast-Paced And Demanding. The Candidate Should Be Able To Handle Multiple Tasks, Prioritize Effectively, And Work Well Under Pressure To Meet Sales Targets.
Account Management
Communication
Time Management
Product knowledge
Problem Solving
Negotiation
customer service
Relationship Building
Customer retention
Persuasion
Sales Techniques
Communication
Conflict Resolution
Leadership
Time management
flexibility
Critical thinking
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Account Executive - Retention/Sales is between $40,000 to $60,000 per year. However, this can vary depending on the company, location, and level of experience of the individual. Some companies may offer higher salaries, bonuses, and commission opportunities for this role.
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