Comcast Business Mobile - Customer Care

Applies corrective action processes and interfaces with customers to accurately resolve order issue(s), ensuring the customers' service commitments are met. Isolates and resolves problems by correlating information from network equipment and executing appropriate fix via corrective tools etc. Notifies appropriate individuals, organizations and outside Third Party Industry carriers of network outages, degradation of service and restoration events by opening system trouble tickets and escalating, as necessary, with internal and external fix agencies. Works across multiple applications to perform error resolution in order to fulfill service orders that meet original time frame commitments made to customers. Records and/or maintains information notes within the necessary systems where manual intervention is required to resolve the order discrepancy(s).

According to JobzMall, the average salary range for a Comcast Business Mobile - Customer Care in 1701 John F Kennedy Blvd, Philadelphia, PA 19103, USA is $36,000 to $45,000 per year. This salary range will vary depending on the experience of the employee, the size of the company, and the location of the job.

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