Welcome to the world of FreeWheel, the leading provider of ad management and monetization solutions for the television industry. As a Client Solutions Engineer at Comcast, you will play a crucial role in driving the success of our clients by providing technical expertise and support for our innovative products. We are looking for a dynamic and driven individual with a passion for technology and a strong understanding of the media landscape. If you are a problem-solver, a team player, and possess excellent communication skills, we want you to join our team.
- Provide technical expertise and support for FreeWheel's ad management and monetization solutions to clients in the television industry
- Collaborate with internal teams to understand client needs and provide customized solutions
- Develop and maintain strong relationships with clients, acting as a trusted advisor and point of contact for technical issues
- Troubleshoot and resolve technical issues reported by clients, utilizing problem-solving skills and knowledge of industry best practices
- Proactively identify potential technical problems and work with clients to prevent and resolve them
- Stay up-to-date on industry trends and advancements in technology to continuously improve and enhance FreeWheel's products
- Assist in the onboarding and training of new clients on FreeWheel's products and services
- Effectively communicate technical information and updates to clients, both verbally and in written form
- Collaborate with cross-functional teams to develop and implement new features and functionalities to meet client needs
- Participate in regular client meetings and provide product demonstrations and training when necessary
- Act as a liaison between clients and internal technical teams to ensure timely resolution of issues and efficient communication.
Bachelor's Degree In Computer Science, Engineering, Or A Related Field.
Minimum Of 3-5 Years Of Experience In A Technical Customer Support Or Solutions Engineering Role.
Proficient In Programming Languages Such As Java, Sql, And Python.
Strong Knowledge Of Digital Advertising Technology, Including Ad Servers, Demand-Side Platforms, And Programmatic Buying.
Excellent Communication And Problem-Solving Skills, With The Ability To Effectively Present Technical Information To Both Technical And Non-Technical Stakeholders.
Project Management
Data Analysis
Time Management
customer service
Ad operations
Digital advertising
Problem-Solving
Client communication
Training and Onboarding
Technical Troubleshooting
Cross-Functional Collaboration
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Client Solutions Engineer - FreeWheel is between $85,000 to $120,000 per year, with a median salary of $100,000. This can vary depending on factors such as location, experience, and specific job responsibilities.
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