Analyst, Call Center Metrics

Analyzes and revises existing system logic difficulties and documentation, as necessary. Prepares detailed specifications from which programs will be written. Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications. Identifies and assesses probable interactions of related computer systems and predicts impact of a change in assigned system. May review proposals, including gathering facts, analyzing data and preparing project overview which compares alternatives in terms of cost, time, availability of equipment and personnel etc. Recommends course of action. Functions as a liaison between the client, community and internal IT and/or external software vendors to develop system solutions to processing systems or business problems. Ensures data quality and integrity across data-specific application implementations.

According to JobzMall, the average salary range for a Analyst, Call Center Metrics in 1701 John F Kennedy Blvd, Philadelphia, PA 19103, USA is $44,000 - $54,000 per year. This range will depend on the specific experience and qualifications of the individual in question.

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