Xfinity Retail Service Associate

Welcome to the world of Xfinity, where cutting-edge technology meets top-notch customer service. As a Retail Service Associate at Comcast, you will have the opportunity to work with the latest products and services in the telecommunications industry while providing exceptional support to our valued customers. We are looking for individuals who are passionate about delivering an unparalleled customer experience and have a knack for problem-solving. If you have excellent communication skills, a positive attitude, and a desire to learn and grow, we want you on our team. Join us at Xfinity and be a part of shaping the future of connectivity.

1. Greet and welcome customers in a friendly and professional manner at all times.
2. Provide exceptional customer service by addressing customers' inquiries, concerns, and issues in a timely and efficient manner.
3. Demonstrate thorough knowledge of Xfinity products and services to assist customers in selecting the best options for their needs.
4. Conduct product demonstrations and effectively communicate the features and benefits of Xfinity products and services.
5. Troubleshoot and resolve technical issues related to Xfinity products and services.
6. Process sales transactions accurately and efficiently, including upgrades, exchanges, and returns.
7. Maintain a clean, organized, and inviting store environment to ensure a positive customer experience.
8. Continuously update knowledge of industry trends and advancements to effectively promote Xfinity products and services.
9. Collaborate with team members to achieve sales targets and provide exceptional customer service.
10. Attend training sessions and meetings to stay up-to-date on product knowledge and customer service skills.
11. Ensure compliance with company policies and procedures.
12. Handle customer complaints and escalations with patience and professionalism.
13. Proactively identify and recommend solutions to improve the customer experience.
14. Maintain confidentiality of customer information and adhere to privacy policies.
15. Complete administrative tasks, such as inventory management and sales reports, accurately and timely.
16. Continuously strive to meet and exceed customer satisfaction and sales goals.
17. Embody a positive, can-do attitude and foster a team-oriented work environment.
18. Adhere to all safety and security procedures to protect company assets.
19. Uphold company values and represent the brand with integrity and professionalism.
20. Willingly take on additional duties and responsibilities as assigned by management.

According to JobzMall, the average salary range for a Xfinity Retail Service Associate in Fort Myers, FL, USA is $25,000 - $40,000 per year. This can vary depending on experience, qualifications, and location. Some factors that can affect salary include bonuses, commissions, and benefits. Additionally, salaries may be higher in larger cities or areas with a higher cost of living.

Comcast delivers broadband, mobile, and video products that delight customers and technology that powers the future; produces and distributes leading entertainment, sports, and news, and brings incredible theme parks and attractions to life. At the heart of Comcast are our people. Our engineers, designers, creators, storytellers, and entrepreneurs are passionate about the important role we play in millions of people’s lives. Come create the future with us.