Social Media Manager

Are you a social media guru with a passion for connecting with customers and driving brand awareness? We're seeking a dynamic and creative Social Media Manager to join the Comcast team. As the leading telecommunications company, we are dedicated to providing exceptional service to our customers and using social media as a tool to enhance their experience. If you thrive in a fast-paced, collaborative environment and have a proven track record of successful social media management, we want to hear from you! Join our team and take the lead in shaping our online presence and engaging with our loyal followers.

1. Develop and implement a comprehensive social media strategy to drive brand awareness and engage with customers.
2. Create and curate engaging content for various social media platforms, including but not limited to Facebook, Twitter, Instagram, and LinkedIn.
3. Monitor and respond to customer inquiries and feedback on social media in a timely and professional manner.
4. Collaborate with cross-functional teams to ensure a cohesive brand image and messaging across all social media channels.
5. Stay up-to-date with the latest social media trends and industry developments to continuously improve our social media presence.
6. Analyze social media data and metrics to track performance and make data-driven decisions to optimize our social media strategy.
7. Manage social media advertising campaigns to increase brand awareness and drive customer engagement.
8. Cultivate relationships with social media influencers and partners to expand our reach and increase brand credibility.
9. Act as a brand ambassador and ensure all social media content aligns with the company's values, mission, and brand guidelines.
10. Stay informed of any potential social media crises and proactively address them to protect the company's reputation.
11. Train and educate team members on social media best practices and guidelines.
12. Track and report on social media KPIs to upper management and provide recommendations for improvement.
13. Collaborate with customer service teams to provide a seamless and consistent customer experience across all channels.

According to JobzMall, the average salary range for a Social Media Manager in Detroit, MI, USA is $41,000-$70,000 per year. However, this can vary depending on the specific company, industry, and level of experience. Some Social Media Managers may earn more than $100,000 per year, while others may earn less than $40,000 per year. Factors such as education, certifications, and additional skills may also impact salary.

Comcast delivers broadband, mobile, and video products that delight customers and technology that powers the future; produces and distributes leading entertainment, sports, and news, and brings incredible theme parks and attractions to life. At the heart of Comcast are our people. Our engineers, designers, creators, storytellers, and entrepreneurs are passionate about the important role we play in millions of people’s lives. Come create the future with us.