Senior Analyst, Customer Loyalty and Insights

Are you a data-driven individual with a passion for understanding customer behavior and driving loyalty? Do you thrive in a fast-paced, dynamic environment where your insights and recommendations directly impact business decisions? If so, Comcast is seeking a Senior Analyst to join our Customer Loyalty and Insights team. In this role, you will utilize your expertise in data analysis and customer insights to provide strategic recommendations for enhancing customer engagement and retention. We are looking for a highly motivated and experienced professional who is eager to make a meaningful impact in a growing and innovative industry. Join us in shaping the future of customer loyalty at Comcast.

1. Conduct data analysis to identify trends and patterns in customer behavior and loyalty.
2. Utilize various data sources and tools to gather and analyze customer data.
3. Develop and maintain dashboards and reports to track key performance metrics related to customer loyalty.
4. Collaborate with cross-functional teams to identify opportunities for improving customer engagement and retention.
5. Provide strategic recommendations based on data insights to drive business decisions.
6. Present findings and recommendations to key stakeholders and senior leadership.
7. Stay up-to-date on industry trends and best practices related to customer loyalty and engagement.
8. Identify and troubleshoot data quality issues and work with relevant teams to resolve them.
9. Develop and maintain strong working relationships with internal and external stakeholders.
10. Act as a subject matter expert on customer behavior and loyalty, providing guidance and support to other team members.
11. Continuously look for ways to improve processes and methodologies to enhance the effectiveness of customer loyalty initiatives.
12. Mentor and train junior analysts on data analysis techniques and tools.
13. Participate in cross-functional projects and initiatives as needed.
14. Adhere to data privacy and security policies to ensure the protection of customer information.
15. Contribute to the overall success of the Customer Loyalty and Insights team by actively participating in team meetings and sharing knowledge and insights.

According to JobzMall, the average salary range for a Senior Analyst, Customer Loyalty and Insights in Philadelphia, PA, USA is $81,000 to $106,000 per year. However, this can vary depending on the specific industry, company, and level of experience. Some companies may offer higher salaries for this position, while others may offer lower salaries. It is important to research the specific company and industry to get a more accurate salary estimate. Additionally, factors such as education level, certifications, and additional skills and experience can also impact salary.

Comcast delivers broadband, mobile, and video products that delight customers and technology that powers the future; produces and distributes leading entertainment, sports, and news, and brings incredible theme parks and attractions to life. At the heart of Comcast are our people. Our engineers, designers, creators, storytellers, and entrepreneurs are passionate about the important role we play in millions of people’s lives. Come create the future with us.