Customer Experience Manager

Welcome to Comcast, one of the leading telecommunications companies in the world! At Comcast, we are committed to delivering exceptional customer experiences and we are seeking a talented individual to join our team as a Customer Experience Manager. As a Customer Experience Manager, you will play a crucial role in ensuring that our customers receive top-notch service and support throughout their entire journey with us. We are looking for an enthusiastic and driven individual who is passionate about customer satisfaction and has a strong background in customer service management. If you thrive in a fast-paced and dynamic environment and have the qualifications we are looking for, we would love to have you on our team!

1. Develop and implement customer experience strategies that align with company goals and objectives.
2. Monitor and analyze customer interactions and feedback to identify areas for improvement and implement solutions.
3. Manage a team of customer service representatives, providing coaching and support to ensure high-quality service delivery.
4. Collaborate with cross-functional teams, including sales, marketing, and product development, to improve the overall customer experience.
5. Create and maintain customer service policies and procedures to ensure consistency and efficiency.
6. Train and onboard new customer service team members on company policies, procedures, and customer service best practices.
7. Handle escalated customer complaints and resolve issues in a timely and satisfactory manner.
8. Monitor customer service metrics and report on performance to senior management.
9. Stay updated on industry trends and best practices to continuously improve the customer experience.
10. Foster a positive and customer-centric culture within the team and across the organization.

According to JobzMall, the average salary range for a Customer Experience Manager in Washington, DC, USA is $100,000 to $130,000 per year. This can vary depending on the size and industry of the company, as well as the individual's experience and qualifications. Some companies may also offer additional benefits such as bonuses, commissions, and stock options.

Comcast delivers broadband, mobile, and video products that delight customers and technology that powers the future; produces and distributes leading entertainment, sports, and news, and brings incredible theme parks and attractions to life. At the heart of Comcast are our people. Our engineers, designers, creators, storytellers, and entrepreneurs are passionate about the important role we play in millions of people’s lives. Come create the future with us.